Wellbeing Practitioner – Patient Intake & Onboarding

Contract: Remote UK based, Permanent, Part-time

Hours: 20 hours per week (Service core hours are 9-5 Mon to Fri)
Salary: £21714 per annum (£38,000 FTE)

Location: Remote (Work from home) you must have the right to work in the UK.
Reports to: Wellbeing Team Manager

About Anne Health

Anne Health is a trans+ healthcare organisation providing gender affirming healthcare and related services to patients of all ages. We're committed to accessible, compassionate, patient-centred care that affirms and supports people throughout their gender journey.

The Role

We're looking for experienced wellbeing practitioners to join our growing team and help shape the experience of patients starting their journey with Anne Health. You'll be responsible for conducting intake sessions with new patients, providing a warm, professional introduction to our services whilst gathering essential clinical and psychosocial information. You'll also provide ongoing counselling and therapy sessions for clients who would benefit from regular therapeutic support.

This role is central to how patients experience Anne Health. You'll create a safe, affirming space where people feel heard and understood, whilst ensuring we have the information needed to provide excellent, individualised care. You'll work collaboratively with our clinical and administrative teams to support smooth onboarding and ongoing patient wellbeing.

Key Responsibilities

Conduct intake assessments with new Anne Health patients, exploring their goals, needs, medical history, and psychosocial context
Provide ongoing counselling and therapy sessions for clients requiring regular therapeutic support
Deliver gender-affirmative therapeutic interventions tailored to individual client needs
Provide clear, accessible information about gender-affirming care pathways and Anne Health services
Complete thorough documentation of intake sessions and therapy notes in line with clinical governance standards
Identify and appropriately manage risk, safeguarding concerns, and complex needs
Collaborate with prescribers, care coordinators, and wider team members to ensure continuity of care
Support patients in understanding informed consent approaches to gender-affirming healthcare
Maintain professional boundaries whilst building rapport and trust with patients
Manage a caseload of therapy clients alongside intake responsibilities
Participate in regular clinical supervision, team meetings, and reflective practice
Contribute to service development and quality improvement initiatives
Keep accurate records in accordance with GDPR and professional standards

Essential Requirements

Professional Qualifications & Registration

Recognised qualification in counselling, psychotherapy, psychology, social work, or related mental health field (usually Diploma level or higher)
Registration or accreditation with a relevant professional body (e.g. BACP, UKCP, HCPC, BABCP or equivalent)

Specialist Knowledge

Demonstrated knowledge of gender diversity, transgender identities, and gender dysphoria
Understanding of gender-affirming care pathways, including hormone therapy, surgery, fertility considerations, and social transition
Familiarity with WPATH Standards of Care and current best practice guidelines

Clinical Skills & Experience

Clinical experience working with LGBTQ+ and gender-diverse clients
Competence in mental health assessment, risk assessment, and safeguarding practices
Experience delivering therapeutic interventions and managing a therapy caseload
Knowledge of ethical, legal, and equality frameworks relevant to transgender healthcare
Strong therapeutic skills including empathy, cultural competence, and affirmative practice

Professional Practice
Commitment to ongoing supervision, reflective practice, and continuing professional development

Excellent written and verbal communication skills
Ability to work independently whilst being a collaborative team member
Comfortable working remotely with strong IT skills
Effective time management and ability to balance intake work with ongoing therapy commitments

Desirable

Experience working in healthcare settings or with medical professionals
Knowledge of informed consent models of care
Experience with diverse patient populations including children, young people, and adults
Understanding of intersectionality and how multiple identities shape healthcare experiences
Training in specific therapeutic modalities (e.g. CBT, ACT, person-centred, psychodynamic)

What We Offer

UK Remote working (work from home)
Monday to Friday, 9am-5pm
28 days holiday (including bank holidays)
Pension contributions
Employee Assistance Programme
Access to Anne Health services for you or a loved one
All equipment and software required for the role
Regular clinical supervision
Supportive, values-driven team environment
Opportunities for CPD and professional development
Flexible working arrangements
The chance to be part of an organisation genuinely committed to accessible trans+ healthcare

How to Apply

Submit your CV and a cover letter (max 2 pages) explaining why you're interested in this role and how your experience meets the requirements outlined above to our HR Portal Breathe.

Closing date: 9am 23rd February

Interviews: Online w/c 2nd March

Anne Health is committed to diversity and welcomes applications from all sections of the community. We particularly encourage applications from trans and non-binary people.

Benefits

UK Remote working (work from home)
Monday to Friday, 9am-5pm
28 days holiday (including bank holidays)
Pension contributions
Employee Assistance Programme
Access to Anne Health services for you or a loved one
All equipment and software required for the role
Regular clinical supervision
Supportive, values-driven team environment
Opportunities for CPD and professional development
Flexible working arrangements
The chance to be part of an organisation genuinely committed to accessible trans+ healthcare

apply