Volunteer Receptionist
Salary 0
Sheffield Mind
Vacancy listed 02/10/2026
Application deadline 23/10/2026
Details
About the Role:

Sheffield Mind is looking for a group of volunteers to share reception duties.

This is a very important role within the organisation and one which is both challenging and enjoyable. As a receptionist you’ll be at the heart of our organisation, welcoming our users and partners to the building.

Sheffield Mind’s receptionist works closely with everyone at Sheffield Mind, to provide an effective and responsive front of the house service.

Working Hours:

We are currently looking for someone who is able to cover at least 1 of the following days/times: 

  • Monday 9:30am - 1pm 
  • Thursday 12pm - 5pm

How to apply:

  • Download the application form from our website 
  • Click 'apply' at the bottom of this page 
  • Enter your details 
  • Upload your application form and CV 

Main duties and Responsibilities:

Providing a friendly and professional reception service:

·  Welcome visitors by creating an inviting and inclusive        atmosphere.
·   Inform staff of visitor’s arrival. 
  • Respond to enquiries via telephone and in person. 
  • Offer tea/coffee to visitors.
  • Ensure that the reception area is tidy and welcoming.
  • Ensure that the merchandise on sale in reception is well-stocked and nicely presented.
  • Take and process payments for therapy sessions and merchandise.
  • Provide regular administrative support to the organization
  
Other duties
 
·  Work to Sheffield Mind policies and procedures.
·  Actively promote and ensure good equal opportunities practice and work in an anti-oppressive manner.
·  Maintain confidentiality in accordance with Sheffield Mind policies.

Person specification:

Experience: 
  •  Good understanding of good customer service (Essential)
  •  Experience of working in a busy environment (Desirable)

Skills:
  •  Good communication skills – verbal and written (Essential)
  •  Good IT skills, including Microsoft Office, Internet and email (Essential)
  • Punctuality and reliability (Essential)
  • Ability to work flexibly (Essential)
  • Commitment to personal and professional development (Essential)
  • Willingness to learn (Essential)

Knowledge:
  • Understanding of the importance of confidentiality (Essential)



Benefits

What you'll gain from volunteering:
-Sheffield Mind’s core training for new volunteers.
-Ongoing support and regular supervision from one of the managers, together with day-to-day support provided by Sheffield Mind colleagues.
-Reception training.
-Out of pocket expenses (travel).
-Skills development and the opportunity to build your CV.

"My experience at Sheffield Mind has been amazing! From the great, friendly staff to the inspiring experiences that I have gained at reception, there is no doubt in my Mind that volunteering here has helped me grow so much! Being the first contact to the public, I have witnessed the different effects that Sheffield Mind has on its service users, I feel confident in saying that Sheffield Mind continuously helps its community. I feel privileged and proud to volunteer in such an amazing organisation! Thank you to everyone for such a great experience!
- Volunteer Receptionist & Fundraising and Events volunteer"

Notes

If your application meets the needs of Sheffield Mind you will be invited to an interview.

Thank you for your interest and we hope to hear from you soon.

apply