Job Title:                 Volunteer Manager 

Reporting To:         Strategic Volunteer & EDI Lead 

Salary:                     £27-30,000 per annum

Contract type:       Permanent 

Location:                 Enfield Depot

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.  

 

Our vision is a London where no one goes hungry and good food is never wasted. 

 

We rescue surplus food from businesses, supermarkets, restaurants, and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat, and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.  

  

We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.  

 

Volunteers play a central role in every aspect of The Felix Project’s work, and we work hard to build a happy and positive environment for all our volunteers. The Volunteer Manager position is therefore a key role at The Felix Project, supporting our volunteers at our well-established Enfield Depots.

 

You will be accountable for recruiting and retaining volunteers for Enfield, working closely with the operations team to deliver a highly positive volunteering experience. Data management, analysis and reporting is also a key requirement of this role.

 

·       Responsible for recruiting, inducting and motivating volunteers in Enfield’s Depot

·       Carry out administrative tasks, including using the volunteer database in Microsoft Dynamics

·       Report on and utilise volunteer data to make positive changes

·       Develop and deliver volunteer recruitment campaigns

·       Develop and support volunteer events for recruitment and recognition

·       Support on communications to volunteers

·       Handle individual volunteer queries and issues

·       Liaise with external organisations to recruit volunteers, and network with local volunteer centres

·       Lead on the implementation of all volunteering policies and procedures

·       Support the Operations Team to develop skillsets to better support volunteers

·       Act as a local ambassador for The Felix Project 

 

The Felix Project recognises the positive value of diversity and is committed to creating a diverse and inclusive workforce.  We understand that certain groups (for example disabled people, women, and people from ethnic minorities) are less likely to apply to roles where they do not meet all of the criteria. For this reason, we actively encourage people to apply if they think they can do the role, even if they do not meet all of the requirements. We are also keen to encourage applications from those with identities that are currently underrepresented within the charity sector. 

 

You will love working with a wide variety of people and be able to quickly build strong and positive relationships in a volunteer-centric organisation. You are highly organised, data and IT savvy, and efficient with your time, and you are used to prioritising and making a difference wherever you go. You have a passion to be in a charity that is expanding rapidly and thrive in a busy environment. You will have a desire to help reduce food waste and/or fight food poverty.

·       Experience of working with volunteers and/or volunteering
·       Experience of recording data, reporting, monitoring and evaluation processes and maintaining databases including the production of accurate and timely reports
·       Evidence of providing appropriate support and supervision to volunteers
·       Project management experience, including setting and meeting clear targets and outcomes and working with colleagues to achieve outcomes
·       Strong interpersonal, networking and facilitation skills
·       Proven track record in improving and embedding processes and procedures 
·       Ability to work with a diverse range of people
·       Digital savvy, with a track record of learning new systems quickly
·       Problem solving skills
 

·       Experience volunteering with The Felix Project

·       Experience using Microsoft Dynamics

·       Strong data analysis skills

·       Committed to reducing food waste and fighting food poverty
·       Ability to work occasional evenings and weekends, as required
  

You will be working in an upbeat, innovative charity with strong vision, ambition and a fantastic culture and leadership team.  This role at our located at our Enfield depots, but you may be asked to occasionally work in one of our other locations as part of your duties. The salary is £27-30,000 per annum, 25 days annual leave + bank holidays.

 

·       Lunch and snacks provided when working from a site (dietary requirements may impact our ability to provide this)

·       Employee Assistant Programme 

·       Access to exclusive discounts 

·       Flexible and hybrid working

·       Out of work activities such as Felix’s softball team, running club and cycling club

 

Contract Type:        Permanent 

Hours:                         37.5 hours per week, Monday – Friday, with occasional need for working outside of regular hours.

Please apply via this recruitment portal.

Please upload your CV and a covering letter outlining your suitability for the role (and make sure that they’re both uploaded before submitting your application). 
  
After you have submitted your application, you have 24 hours in which you can access you application and make edits. We suggest that you complete one last proof-read after submission and double check that your CV etc. uploaded correctly. 

The Felix Project can only employ applicants who currently have the right to work in the UK.
 

We are interviewing suitable applicants as and when they apply. We encourage early applications.