Job Title:                 Volunteer Manager 

 

Reporting To:         Strategic Volunteer & EDI Lead 

 

Salary:                     £33,000 per annum

 

Contract type:       Fixed Term Contact, 12 months

 
Location:                Park Royal and Enfield Depots

 

 

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.  

 

Our vision is a London where no one goes hungry and good food is never wasted. 

 

We rescue surplus food from businesses, supermarkets, restaurants, and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat, and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.  

  

We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.  

 

Volunteers play a central role in every aspect of The Felix Project’s work, and we work hard to build a happy and positive environment for all our volunteers. The Volunteer Manager position is therefore a key role at The Felix Project, supporting our volunteers at our well-established Park Royal and Enfield Depots.

 

You will be accountable for recruiting and inducting new volunteers to the operations you are responsible for, and with supporting teams to create a highly positive volunteering experience and implement a quality volunteer journey. The ability to manage data and analyse and report on volunteering metrics is also a key requirement of this role.

 

·       Responsible for recruiting, training and motivating volunteers in Park Royal and Enfield Depots.

·       Administrative tasks, including managing the volunteer databases (Better Impact, Dynamics Marketing) and becoming a ‘super user’ on key volunteer management systems

·       Produce regular reports and metrics on volunteering, for our trustees, volunteers, and other key stakeholders

·       Alongside other Volunteer Managers, develop and deliver volunteer recruitment campaigns

·       Develop and support volunteer events for recruitment and recognition

·       Support on communications to volunteers

·       Deliver volunteer inductions and training

·       Handling individual volunteer queries and issues

·       Liaise with external organisations to recruit volunteers, and network with local volunteer centres

·       Acting as a local ambassador for The Felix Project 

·       Alongside other Volunteer Managers, development and implementation of all volunteering policies and procedures

 

 

 

The Felix Project recognises the positive value of diversity and is committed to creating a diverse and inclusive workforce.  We encourage applications from all suitably qualified or experienced individuals, regardless of their race, gender, biological sex, disability, religion/belief, sexual orientation, or age. 

 

You will love working with a wide variety of people and be able to quickly build strong and positive relationships in a volunteer-centric organisation. You are highly organised, data and IT savvy, and efficient with your time, and you are used to prioritising and making a difference wherever you go. You have a passion to be in a charity that is expanding rapidly and thrive in a busy environment.  You will have a desire to help reduce food waste and/or fight food poverty.

 

Essential skills/knowledge relevant to this role 

·       Experience of working with volunteers and/or volunteering
·       Experience of recording data, reporting, monitoring and evaluation processes and maintaining databases including the production of accurate and timely reports
·       Evidence of providing appropriate support and supervision to volunteers
·       Project management experience, including setting and meeting clear targets and outcomes and working with colleagues to achieve outcomes
·       Strong interpersonal, networking and facilitation skills
·       Proven track record in improving and embedding processes and procedures 
·       Ability to work with a diverse range of people
·       Digital savvy, with a track record of learning new systems quickly
·       Problem solving skills

Desirable skills/knowledge relevant to this role 

·       Experience volunteering with The Felix Project

·       Experience using volunteer management software such as Better Impact

·       Strong data analysis skills

·       Committed to reducing food waste and fighting food poverty
·       Ability to work occasional evenings and weekends, as required
 

What you’ll get in return

You will be working in an upbeat, innovative charity with strong vision, ambition and a fantastic culture and leadership team.  This role at our located at our Park Royal and Enfield depots, but you may be asked to occasionally work in one of our other locations as part of your duties. The salary is £33,000 per annum, 25 days annual leave + bank holidays.

 

Contract Type:        Fixed-term Contract: 12-months

Hours:                         37.5 hours per week, Monday – Friday, with occasional need for working outside of regular hours.

Please apply via this recruitment portal.

Please upload your CV and a covering letter outlining your suitability for the role (and make sure that they’re both uploaded before submitting your application). 
 
 After you have submitted your application, you have 24 hours in which you can access you application and make edits. We suggest that you complete one last proof-read after submission and double check that your CV etc. uploaded correctly. 

 

 Recruitment timeline

We are interviewing suitable applicants as and when they apply. We encourage early applications.