Volunteer and Community Engagement Assistant
Salary £ 19,099.93 (Based on 30 Hours / 4 days per week)
Mary Stevens Hospice - Stourbridge
Vacancy listed 13/02/2025
Application deadline 04/03/2025
Details
JOB PURPOSE:
To support the Volunteer and Community Engagement Lead to deliver the volunteering and community engagement strategies, provide administrative assistance, support on a range of enquiries and activities and work collaboratively within the wider team and community to uphold the hospice’s values and ethos of Care, Compassion and Kindness. 
                   
KEY RESPONSIBILITIES:
1.    Assist in the planning and delivery of volunteer recruitment and community engagement events and initiatives. 
2.    Provide administrative support to the Volunteer and Community Engagement Lead, including inputting data into volunteer records, supporting the induction and orientation period of new volunteers and maintaining up to date records.
3.    Responsible for ensuring the timely collection of volunteer information and the processing of DBS and reference checks.  
4.    Handle enquiries and provide support in a professional and polite manner via telephone, email and face to face in relation to volunteer enquiries. 
5.    Support the Volunteer and Community Engagement Lead and provide content for regular communications to volunteers via email and newsletters. 
6.    Coordinate room bookings, administration and communicating information for volunteer interviews, induction sessions, training and events.
7.     Collate information for case studies, feedback and insights for marketing and communication materials as required. 
8.    Produce the volunteer rota in a timely manner for distribution.
9.    Work with the Volunteer and Community Engagement Lead to develop and support the Community Companion Service.
10. Organise social events and activities to ensure volunteers feel valued and appreciated within the hospice team. 
11. When required, support the Volunteer and Community Engagement Lead at open days and community events, including awareness campaigns e.g. Dying Matters Week, Volunteers Week and Hospice Care Week. 
12. This list is not exhaustive, and you may be required to carry out additional tasks and duties which are reasonable to the scope of the role to support the operation of the hospice.                                                            
KNOWLEDGE, QUALIFICATION & EXPERIENCE 
Essential: 
  • Educated to GCSE level (including English and Maths at Grade C/4 or above).  
  • Experience of working with volunteers.  
  • Experience of administrative work. 
  • Valid UK driving licence and access to a vehicle as the nature of the role will require travel within Dudley and the Black Country .        

Desirable:  
  • Knowledge of palliative and end of life care and the hospice movement.   

SKILLS/EXPERIENCE 
  • Excellent interpersonal skills, both verbal and written.  
  • Planning and organisational skills.  
  • A professional, positive and confident manner.  
  • The ability to work flexibility and meet deadlines.  
  • Strong IT skills including MS Word, Excel and Outlook.  
  • A flexible approach, including occasional evening and weekend work when required. 
 
 PERSONAL QUALITIES 
  • Commitment to equality, valuing diversity and inclusion and understanding how this applies to own area of work.  
  • Ability to work as part of a team and on own initiative.  Commitment to uphold the hospice values of care, compassion and kindness and the hospice vision. 
Benefits

Holiday entitlement 27 days plus Bank Holidays FTE (pro-rota to actual hours)
Company Sick Pay after 3 months service
Employee Assistance Programme
Free onsite car parking

Notes

If your application is successful, 1st stage interviews will take place on Monday 10 March 2025.

This vacancy has now been closed