Trip Manager (25/12/08MVTM)
Salary £ 28,000 - £ 32,000 (based on experience)
Edinburgh, Scotland (hybrid working available, minimum 3 days in the office required)
Vacancy listed 09/12/2025
Application deadline 05/01/2026
Details

About Us


MV Luxury Travel (MVLT), now proudly part of The Wilderness Group, creates extraordinary, bespoke travel experiences across the UK and beyond. With a focus on exceptional service, meticulous attention to detail, and immersive itineraries, we are dedicated to providing journeys that inspire and delight our clients. Joining our team means being part of a dynamic, passionate, and growing travel organisation that values creativity, collaboration, and operational excellence.


Job Purpose & Role Overview


We are seeking an organised, proactive, and detail-oriented Trip Manager to join our Edinburgh-based team. In this role, you will support the seamless planning, coordination, and delivery of luxury travel experiences. As part of our operations team, you will work closely with colleagues, clients and our trip partners/suppliers to ensure every itinerary runs smoothly and exceeds expectations.

The Trip Manager is responsible for all client communication throughout the service lifecycle, ensuring all touch points, from conversion through to final delivery, reinforce brand value and drive client satisfaction.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for premium travel and logistics.


Key Responsibilities


Trip Coordination & Logistics
  • Coordinate all operational elements of client itineraries, including accommodation, activities, guides, transport, and special experiences.
  • Manage relationships, bookings and confirmations with suppliers, ensuring accuracy and timely delivery.
  • Maintain operational documentation, schedules, and internal systems to support seamless trip execution.

Client Service & Support
  • Provide an end-to-end service for clients from post booking to travel and return home.
  • Serve as a point of contact for operational queries from colleagues.
  • Ensure all client needs, preferences, and special requirements are reflected and executed in trip arrangements.

Supplier & Partner Liaison
  • Build strong relationships with operational partners and partners to maintain the high service standards in all aspects of trip delivery.
  • Monitor supplier performance and escalate issues where necessary.
  • Support sourcing and onboarding new suppliers as required.

Operational Excellence
  • Contribute to the continuous improvement of processes, resources, and quality standards.
  • Assist with operational reporting, cost tracking, and post-trip reviews.
  • Work flexibly within the operations team to support peak periods and urgent queries.


Skills, Knowledge & Experience


Essential
  • Excellent organisational and administrative skills with strong attention to detail.
  • Ability to manage multiple tasks and deadlines in a dynamic environment.
  • Strong communication skills and a collaborative working style.
  • Confident using digital tools and booking/CRM systems.
  • A proactive, solution-focused mindset.

Desirable
  • Experience in tour operations, luxury travel, hospitality, or logistics.
  • Familiarity with UK travel destinations, suppliers, and premium travel products.
  • Prior experience in a high-service or client-facing environment.


Why join MV Luxury Travel?


  • Be part of a purpose-driven organisation passionate about responsible, high-quality travel.
  • Work on extraordinary luxury itineraries and experiences with clients from around the world.
  • A collaborative and flexible work culture.
  • Opportunities for growth within the wider Wilderness Group.


Diversity, Equity & Inclusion


The Wilderness  group of businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.

We welcome and encourage diverse applicants for any advertised position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.


How to Apply


We’re keen to hear from you so please send us your CV and 1 page Cover Letter in PDF format through the online Breathe HR portal detailing the following:

  1. Which role you are applying for. 
  2. Relevant experience and transferable skills you can bring to this role, including how you manage a varied workload.
  3. How you will enhance the performance of our team.

All applications should be submitted through our Breathe HR recruitment system in PDF format and will be auto-acknowledged upon receipt before being manually reviewed by the team. Interviews and appointments may happen for the right candidate before the closing date, so don’t hesitate to apply ASAP.

Benefits

*Flexible and hybrid working arrangements
*23 days holiday per annum + bank holidays
*Company pension scheme
*Private health plan
*Personalised training and development
*Bike to Work scheme + a range of industry discounts and benefits

Notes

Please note that we are not in a position to offer sponsorship for this role. As such, a right to work in the UK is required in order to apply.

If you have any queries or need support please contact us by email: recruitment@wildernessgroup.co.uk.

This vacancy has now been closed