Role Purpose & Overview

Key Accountabilities

• Manage client relationships, nurture leads, and drive sales conversions to meet business targets.
• Follow agreed sales processes to convert enquiries into bookings for both scheduled and custom trips.
• Create and price trip proposals that balance client desires with logistical and operational realities.
• Provide clear, accurate, and timely information to clients and colleagues.
• Collate and maintain accurate client data within our Customer Relationship Management (CRM) system.
• Compile detailed, accurate, and well-presented client travel documentation.
• Work collaboratively with the sales and operations teams to ensure the smooth running of trips.
• Contribute to the continual evolution of our product knowledge and trip offering.

Key Responsibilities

• Listen carefully to client needs, understanding their motivations, and sell the most appropriate trip, whether scheduled or custom-designed.
• Build unique and inspiring custom proposals where appropriate, showcasing both outdoor adventure and cultural/historical experiences across the UK.
• Deliver the highest levels of customer service, particularly when working with high-end clients, anticipating their needs and ensuring excellence at every stage.
• Maintain accurate records and booking details in our CRM system.
• Support colleagues across the sales team and wider business when required.

What do we typically look for in successful candidates across all roles?

• A strong and clear commitment to customer service excellence and “extra mile” delivery.
• Good IT skills with experience in cloud-based CRM systems such as Salesforce, Google Drive and Mac applications.
• Strong administration and organisational skills, with the ability to maintain accuracy.
• Consistently great attention to detail, even when faced with multiple tasks and deadlines.
• Good interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain internal & external business relationships.
• A genuine interest, knowledge and passion for adventure in the regions where Wilderness operates.
• Is committed to sustainability and is an advocate for wild places and our planet.
• A natural collaborator who enjoys working in teams with a diverse range of individuals.
• A commitment to some weekend work to support with any 'out of hours' operational requirements

Preferred role-specific Skills, Knowledge & Experience

• Proven track record in sales, ideally within travel or tourism, with experience meeting and exceeding ambitious sales targets.
• Comfortable selling both scheduled and custom travel experiences to a wide range of clients, including high-end travellers.
• Experience in creating travel itineraries, with an ability to balance client aspirations and practical logistics.
• Excellent interpersonal skills, emotional intelligence, and the ability to build lasting client relationships.
• Agile, flexible, and highly organised, with excellent numeracy, administration, and attention to detail.
• Strong written communication skills, including copywriting and editing.

How to Apply

1. Which role you are applying for.
2. Relevant experience and transferable skills you can bring to this role, including how you manage a varied workload.
3. How you will enhance the performance of our Sales Team.
4. How you would approach working with a high-end client who expects a highly personalised travel experience across the UK. Give an example of how you would balance client desires with practical or logistical realities.

Diversity, Equity and Inclusion