Vacancy at Action Tutoring
The Training Officer will have a range of administrative responsibilities relating to Action Tutoring’s tutor training delivery and curriculum resources.
Interviews: Tuesday, 21st October 2025
Start date: Ideally, as soon as possible
Contract and hours: Part-time 0.8FTE (30hours per week, ideally Monday to Thursday) fixed-term contract until 21st August 2026.
Please note, this role involves a small amount of evening and weekend work (approximately 90 minutes per week during peak volunteer recruitment periods), scheduled in advance and with time off in lieu given.
- Process DBS checks for volunteers (training provided).
- Communicate with volunteers before and after training to guide them through the DBS process and resolve any issues.
- Schedule tutor training events in our CRM, Salesforce, and manage video conferencing set-up in Zoom.
- Support with maintaining and updating tutor training paths on our digital learning management system, 360Learning.
- Manage the digital storage of our curriculum resources for staff and volunteers, maintaining accurate version control and assisting with corrections and updates.
- Any other ad hoc responsibilities as deemed relevant by the CEO.
Person specification
Qualification criteria:
- The right to work in the UK.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
- Strong organisational skills; experience managing complex digital administrative processes with multiple stakeholders.
- Strong written and verbal communication skills; experience in assisting customers or other stakeholders with queries.
- Previous professional experience handling sensitive personal information appropriately.
- Proficiency in using Google Workspace.
- Evidence of adapting quickly to new software, including using video-conferencing software to set up events.
- Evidence of adapting quickly to using a CRM system.
You will likely be more successful in this role if you have:
- Experience managing DBS applications, including supporting applicants with inquiries.
- Experience using Salesforce CRM for administration.
- Experience using Zoom to schedule online events.
Hybrid working
We offer a flexible combination of office and home based working.
Holiday
25 days holiday a year (plus UK public holidays), increasing by a day for each complete year of service (up to five extra days). 3 additional days between Christmas and New Year.
Flexitime and TOIL
We have a flexible policy for working hours, and offer TOIL where staff have to work particularly early in the day or late in the evening, so that they can reclaim those hours at another time.
Team away days
The whole team across the UK gets together three times a year.
Pensions
We have a workplace pension scheme with a 4% employer contribution.
Sabbatical leave
We offer paid and unpaid sabbatical leaves to our long standing colleagues.
Culture of celebrating
Regular thanks and praise and monthly recognition of ’heroes’ to celebrate employees going above and beyond.
Knowledge-sharing
Lots of opportunities to learn from others in the organisation, including policy briefings, shadowing colleagues and peer-to-peer development.
Socials
Team socials around team days, regular bring-and-share team lunches and other activities.
Proofreading Team
As well as checking the accuracy of all content Action Tutoring shares with external audiences, our proofreading team supports individuals who would value an extra pair of eyes on their writing.
Ad hoc projects
Interested in other exciting topics relevant to our charity? Then join one of our working groups (including policy, diversity and inclusion, curriculum and training, socials, data and insights) and support with ongoing projects.
How to apply:
To apply for this position you will need to complete and attach an application form to your application. To do this, please download the attached application form, complete the sections in full and save the new file, and then click the 'apply' button.
You will be able to upload the completed application form on the next page.
Applications without an attached application form will automatically be discounted. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us (hello@actiontutoring.org.uk) if you require any assistance or adjustment so that we can help you with making the application process work for you.
| Title | File |
|---|---|
| AT's ways of working | AT's_Ways_of_Working_(1).pdf |
| Application form | Training_Officer_Application_Form_AY25.26.docx |
| Job pack | Training_Officer_Job_Pack_AY25.26(public)_FINAL.pdf |
| Job description | Training_Officer_Job_Description_AY25.26_internal_FINAL.docx |