Routes to Work South are committed to working with partner agencies to deliver a flexible, accessible, client-centered service that will support local people who are out of work to progress and sustain employment, support local employers, and link opportunity and need.

Your role will be to establish and maintain excellent relationships with clients and through the delivery of bespoke group training and/or 1:1 support, motivate and empower clients to overcome barriers and develop new skills that will support their journey towards and into employment.

The ideal candidate will be target driven, motivated, enthusiastic, an excellent communicator able to build strong relationships and meet KPI’s with experience in a similar role.

MAIN AIMS:

• To achieve targets and KPI's to engage unemployed South Lanarkshire residents;
• To actively support clients to overcome barriers through the delivery of group or 1:1 training;
• To prepare and develop a range of resources and deliver training that will upskill clients;
• To deliver a range of community events, group sessions and presentations to engage clients;
• To capture and record data accurately and evaluate client learning experiences.

DUTIES
• To deliver personal targets and KPI's and contribute to team targets and KPI's in line with the performance management framework;
• Assist workless people in South Lanarkshire progress towards employment;
• To support clients to access the most appropriate additional services required, signposting and referring to alternative services;
• To design and deliver a range of group training sessions where appropriate with a particular focus on bespoke activity to meet client needs;
• Plan and deliver group, pre employment and sector routeway training to unemployed clients across a range of sectors;
• Develop excellent knowledge of the local labor market to inform training delivery;
• Work with clients to produce quality CVs, job applications, covering and speculative letters;
• Design and deliver a range of materials that will support learning and enable clients to develop new skills;
• Adapt delivery style to meet the learning needs of clients;
• Capture information, record it accurately and input it according to the company quality standards;
• Deliver and maintain a quality service at all times in line with RTWS Customer Service Standards Policy and Procedures;
• Monitor and evaluate group delivery and support to maximise client outcomes and meet employer needs;
• Carry out any other duties as and when required by the Company.

ESSENTIAL SKILLS & KNOWLEDGE:
Essential
• Target and performance driven to achieve KPI’s;
• Previous experience delivering training on a group and/or 1:1 basis;
• An ability to develop and deliver pre employment support individually tailored to meet client needs;
• Knowledge of barriers facing customers entering employment, training or education;
• A clear understanding of employability, and how to support clients through various stages of development and achievement;
• A willingness to be creative and contribute to continuous improvement of service delivery;
• A positive and creative attitude to problem solving;
• Excellent interpersonal, communication and presentation skills;
• Ability to work on own initiative and as part of a team;
• Excellent organisational skills;
• A professional manner in dealing with clients, colleagues and employers;
• An understanding of collaborative working;
• Full driving licence and use of a car for company business.

Desirable
• Knowledge of local labour market intelligence;
• A relevant qualification in training delivery or facilitation;
• Experience of mentoring clients;
• Experience developing appropriate partnerships and relationships.