<div class="trix-content"> <div>We are now seeking a Trainee Sales Executive to join our successful Sales team in Hedge End. The main objective of the role is to maximise sales profitability through the use of professional sales techniques.<br>&nbsp;<br><strong>Objectives</strong> &nbsp;</div><ul><li>Sell maximum number of vehicles possible&nbsp;</li><li>Achieve maximum profitability on sales&nbsp;</li><li>Ensure highest degree of customer satisfaction to achieve customer loyalty&nbsp;</li><li>Ensure customer awareness of all eligible options, accessories, extended warranty and finance products&nbsp;</li><li>Help retailer to achieve industry-leading standards of customer care and process efficiency&nbsp;</li><li>Engage fully with the latest digital tools to achieve a fully blended experience&nbsp;</li><li>To ensure you are fully trained and authorised to sell finance and insurance products in line with FCA guidelines, treating the customer fairly&nbsp;</li><li>Adherence to the company policy and handbook&nbsp;</li></ul><div>&nbsp;</div><div><strong>Measures </strong>&nbsp;</div><ul><li>Sales vs objectives&nbsp;</li><li>Profit on sales&nbsp;</li><li>CEM&nbsp;</li><li>Mystery Shop&nbsp;</li><li>Renewals report for New and Used&nbsp;</li><li>Customer retention (repeat purchases)&nbsp;</li><li>Conversion and follow-up rates&nbsp;</li><li>Appointment making vs target&nbsp;</li><li>Appointment attends vs Appointments made Ratio&nbsp;</li><li>CSS blended retailing scores &nbsp;</li><li>To be fully trained and authorised to sell and advise on all products available &nbsp;</li></ul><div>&nbsp;</div><div><strong>Key Tasks</strong> &nbsp;</div><div><strong><br>Objective: Sell maximum number of vehicles possible</strong> &nbsp;</div><ul><li>Meet or exceed all monthly and annual sales and associated product targets as set by the Sales Manager</li><li>Record each sales opportunity on our CRM system, contact and follow-up accurately and record on our internal Enquiry/Appointment Tracker document as necessary&nbsp;</li><li>Assist the Sales Manager /Brand Manager with the organising and setting up of any sales campaigns and promotions to maximise sales&nbsp;</li><li>Keep up-to-date with our competitor’s products, prices and specifications&nbsp;</li><li>Introduce and follow-up suitable sales prospects and existing customers which includes from time to time prospecting new and existing customers owners to increase footfall into the business&nbsp;</li><li>Attend all training as prescribed by your line manager&nbsp;</li></ul><div><br></div><div><strong>Objective: Achieve maximum profitability on sales</strong> &nbsp;</div><ul><li>Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Brand Manager using the methods you have been asked to use as instructed by your Management Team. Every vehicle must be driven to establish any faults &nbsp;</li><li>Ensure all payments for vehicles are complete for each transaction prior to releasing the vehicle to the customer&nbsp;</li><li>Negotiate sales for maximum profitability within limits of authority&nbsp;</li></ul><div><br></div><div><strong>Objective: Ensure highest degree of customer satisfaction to achieve customer loyalty</strong> &nbsp;</div><ul><li>Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally&nbsp;</li><li>Utalise the latest digital tools in your interaction and communication with all customers&nbsp;</li><li>Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately&nbsp;</li><li>Approach and receive customers promptly and courteously at all times&nbsp;</li><li>Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover&nbsp;</li><li>Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed&nbsp;</li><li>Ensure incoming customer calls are dealt with or returned promptly&nbsp;</li></ul><div><br></div><div><strong>Objective: Ensure customer awareness of options, accessories, extended warranty and finance facilities</strong> &nbsp;</div><ul><li>Ensure timely and accurate completion of finance proposals and documentation &nbsp;</li><li>Take measures to ensure customer data is filed within the relevant document packs and not left exposed to other members of staff or customers&nbsp;</li><li>Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment and specifications etc&nbsp;</li></ul><div><br></div><div><strong>Objective: Help retailer to achieve industry-leading standards of customer care and process efficiency</strong> &nbsp;</div><ul><li>Plan and prepare for the daily sales meeting and conform with retailer reporting requirements&nbsp;</li><li>Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office&nbsp;</li><li>Maintain internal and external vehicle displays and showroom staffing levels in line with our policy&nbsp;</li><li>Operate a ‘share best practice policy’ <strong>&nbsp;</strong></li></ul><div><br><strong>What can we offer you?</strong><br>Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers<br>• Fantastic team environment<br>• Career development and progression opportunities<br>• Family run business where you will be a valued employee<br><br><strong>Professional Demonstrate expert knowledge and skills<br>Excellence Be outstanding in all that we do<br>Trustworthy Be open, honest, decent and fair<br>Everyone working together for the benefit of our business&nbsp;<br>Respectful Treat others in the way that you expect to be treated</strong></div> </div>