We currently have an opportunity for a temporary, part-time Receptionist to join our experienced team of Receptionists at Kelso while a member of the team takes maternity leave for 12 months.

At Galedin we pride ourselves on our client care, and in this role your strong interpersonal skills will be key to developing and maintaining our client relationships.

You will be required to undertake the below tasks as part of the role:

Welcoming and registering clients arriving at the surgery using a computerised system, including making appointments for large and small animals to maximise the use of veterinary time. Previous experience of working in a veterinary or agricultural environment will be beneficial, although it is not essential as training will be provided.  What is essential, however, is your ability to demonstrate an excellent track record in the delivery of customer service to a very high standard.

To answer the phone in a kind and friendly manner, deal with telephone enquiries and redirect clinical queries to an appropriate member of staff. This includes taking card payments on a daily basis and accurately updating client’s records and accounts, whilst adhering to strict patient confidentiality and GDPR. 

To identify and prioritise emergency cases and promote the image of Galedin through a high standard of care. The receptionist may also be required to assist with other administrative duties delegated by the departments within the team. 

To assist with cleaning and infection control as needed in the reception area. The receptionist may also be required to become involved with ordering on a daily basis, as well as unpacking and usual stock rotation duties.

Have a friendly, welcoming manner, be a people person who can be empathetic and listen to our clients. Be flexible to the needs of the business.  

Multitasking and being able to stay calm under pressure in an extremely busy working environment is essential. Money handling skills and experience of handling a high level of incoming calls would be beneficial.

Hours of work are expected to be 32 hrs per week on a part-time basis. Days of work will be confirmed at interview,   however, a flexible approach is desirable to provide cover for any planned holidays or unplanned absence.
The role fulfils a Saturday morning rota of 3.5hrs on a rotational basis, currently 1 in 6.

If you meet the criteria, please click the APPLY button to submit your application, including a cover letter and CV, demonstrating your suitability for the role.  Please upload your cover letter and CV within one Word or PDF document to be considered.

The closing date is 12pm on Monday 12th of May; however it is advised to submit your application as soon as possible as interviews will take place as soon as suitable candidates are identified.

We reserve the right to close the vacancy prior to the closing date, should suitable applicants be identified.  Applications submitted through agencies will not be accepted.