In 2017, The Postal Museum opened a new heritage attraction in Central London, with two experiences in one.  Alongside the story of British social and communications history, we offer a subterranean ride on the old Post Office Underground Railway – Mail Rail. This new museum and attraction enables us to showcase the extraordinary stories from five centuries of one of the country’s most iconic services, grow our educational charity work and fundamentally change the way the organisation engages with its audiences. The Postal Museum has welcomed over 180,000 visitors in its first year and represents a significant addition to London’s cultural landscape.

 

Based: Central London

Salary: £26,650 per annum moving to £27,249.00 after successful probation 

Contracts available: Full time, 35 hpw

Start date: End October / Start November 2023

Reports to: Visitor Experience Manager

Please note: Candidates need to be available for an assessment day on 10th of October. Interviews will be held on the 19th and 20th of October.

 

 

As a Team Leader you will fulfil an important role as a member of the Operations team working with the Visitor Experience Managers (VEMs) to deliver a world class visitor experience and to maximise visitor enjoyment by maintaining excellent customer service levels. 

 

Your role will be split between supervising the floors, being a host, and covering some of the driver/operator shifts. Whilst supervising the floor as a Duty Manager you will be expected to deliver high customer services standards and operational and emergency planning. You will support the development and delivery of the training of the Visitor Experience teams. You will also have a key part in enthusing the team to drive income generation and developing income streams with a commercial focus 

 

Whilst being a host you will spend most of your time on your feet supporting the visitor experience. The daily tasks will vary, ranging from; ticketing (selling & checking), manning the shop, engaging with visitors, helping people onto the train, queue managing and looking after the family zone.

You will also be responsible for driving and operating the Mail Ride experience, driving the train through the tunnels, activating controls and triggering audio-visual sections throughout the Mail Rail experience. To ensure a smooth and safe operation of the train, track and signals you will responsible for inspections, carrying out basic maintenance and problem-solving issues. 

 

You will need to have effective working relationships with other departments to ensure the museum’s service standards and commercial targets are achieved.

As part of their working pattern, team leaders will be expected to work weekends, bank holidays and early/late events per the needs of the business. Post holders will be expected to be flexible to the reactive needs of the Postal Museum and expect their shift allocations to vary. Working hours and days will be agreed in advance with the line manager and are subject to change as required. 

 

This position requires a basic DBS check which will reveal any unspent convictions.  A criminal record may not necessarily be a bar to placement, as any decision will be treated on its merits and individual circumstances subject to the museum’s overriding obligations to protect the children and vulnerable adults in its charge, members of the public, the safety of the museum’s staff and the Collection.

 

As employee of The Postal Museum you will enjoy a wide range of benefits, including – but not limited to – a generous pension scheme, cycle to work scheme and interest free season ticket loan.

 

NB This job description reflects the requirements of The Postal Museum as at May 2023. This job description should not be taken as an exhaustive description of the role, and is rather indicative of the types of responsibility covered by this job. The Museum reserves the rights to make reasonable changes as are necessary commensurate with the nature of the post held due to the fact the Museum is yet to be opened.

 

 

If you cannot provide evidence that you fully meet these criteria in answering the questions in your application, then you will not be shortlisted against the other criteria listed in the Further Essential & Desirable sections.

 

 

 

Team Leaders will be expected to work on average five out of seven days including weekends and early/late events per the needs of the business. Post holders will be expected to be flexible to the reactive needs of the Postal Museum and expect their shift allocations to vary. Working hours and days will be agreed in advance with the line manager and are subject to change as required. 

 

Team Leaders are expected to wear a uniform at all times along with a name badge, radio & ear piece and security pass whenever on duty. Whilst fulfilling the Duty Manager role, Team Leaders will be expected to wear business wear. The host and driver uniforms will be provided by the Museum during the induction

 

Team Leaders will be expected to work across all the sites, including in the shop, ticketing, Mail Rail, Sorted! The Postal Play Space as well as the galleries. They will also be expected to roam the space they work within without adopting a stationary position. It should be noted this can sometimes be for extended periods of time and seating is not provided whilst working on the galleries. In addition, working in Mail Rail will include working below ground level.

 

This post will include some manual handling, for which appropriate training will be given.

 

The post holder is expected to monitor and report on their work as directed by their line manager and adhere to set guidelines on handling, health and safety, lone working, etc., as advised, taking responsibility as appropriate.

 

Responsibility for public safety is central to this role.  Applicants should be willing to undergo an accredited training course for First Aid and other Health & Safety related skills if they are not currently qualified.

 

This position requires a DBS check which will reveal any unspent convictions.  A criminal record may not necessarily be a bar to placement, as any decision will be treated on its merits and individual circumstances subject to the museum’s overriding obligations to protect the children and vulnerable adults in its charge, members of the public, the safety of the museum’s staff and the Collection.

 

The Postal Museum is a Disability Confident Employer, if at this point you wish to disclose any disability, kindly let us know at hr@postalmuseum.org before the application deadline in order for us to take appropriate action.