Supporter Data Officer
Salary £ 25344 pro rata
AWT HQ
Vacancy listed 26/03/2025
Application deadline 17/04/2025
Details
Overall purpose of job
To manage membership and supporter data within the CRM to execute the membership supporter journey effectively and oversee the operations of the membership function, including all membership donations and payments
 

Main responsibilities
·         Ensure membership and supporter data is legally compliant and accurately recorded on the CRM as well as developing, reviewing, and implementing ongoing CRM processes for membership data.
·         Co-ordinate ongoing membership supporter journeys, including renewals, reactivations, cancellations - maintaining strong relationships with our calling programme provider, mailing house and external membership recruitment company.
·         Deal with all member enquiries efficiently and effectively, delivering excellent customer service to retain members and increase lifetime value.
·         Conduct Direct Debit processes to collect membership donations and manage payments through other means e.g. Standing Orders through Payfiles.

The role is part time, fixed term for a minimum of three months. 
Benefits

Wellbeing support including Employee Assistance Programme
Employee Discounts
Wildlife Trusts Diversity networks
Minimum 33 days of holiday (25 annual leave + bank holidays) pro rata
The opportunity to make a real and positive difference to nature

Notes

We are actively interviewing for this post - so will be conducting interviews as applications come in and will be ready to hire if we find the right person before the job ad closes. We will invite selected candidates to an interview at AWT HQ to discuss the role. We look forward to hearing from you!

Attached documents
Title File
Application Form Supporter_Data_Officer_-_Application_Form.docx
Job Description Supporter_Data_Officer_-_Job_Description-_March_2025.pdf
Equality and Diversity Monitoring Supporter_Data_Officer_-_Equality_and_Diversity_Monitoring_2025.docx
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