Supporter Care Assistant
Salary £ £23,560 - £24,047 FTE pro rata
GGS
Vacancy listed 2025-07-10
Application deadline 2025-07-31
Details
Overall purpose of job

To provide our supporters, including Avon Wildlife Trust members, with a high-quality supporter experience.


Main responsibilities

Support from our membership and donors provides a vital source of unrestricted income that supports the charity’s work with wildlife. 

The Supporter Care Assistant is responsible for efficiently administering the ‘supporter journey’ so that everyone is welcomed and thanked promptly and personally. This includes regular actions such as: 

• adding new members to our Customer Relationship Management (CRM) system 

• steps to ensure that the personal data we hold is accurate and used for the purposes given, in line with regulations such as GDPR 

• responding to supporter queries 

• sending routine correspondence 

• working with other team members to support the smooth running of various fundraising processes

Benefits

Pension with 5% employer contribution if eligible
Life assurance
Wellbeing support including Employee Assistance Programme
Employee Discounts Scheme
Wildlife Trusts Diversity networks
Training and development
Minimum 33 days of holiday (25 annual leave + bank holidays) pro rata
The opportunity to make a real and positive difference to nature

Notes

Active recruitment - We are actively interviewing for this post, so will be conducting interviews as applications come in and will be ready to hire if we find the right person before the job ad closes. We will invite selected candidates to an interview online and/or at AWT HQ to discuss the role. We look forward to hearing from you!

Full or part time, fixed term contract for 6 months

Contact Details and How to Apply:
If you are interested in applying, please download the Job Description, Application Form and Equality and Diversity monitoring form at the bottom of this page and fill in your application before proceeding to 'Apply Now'.

When you click 'Apply Now' you will be asked to attach your completed documents via our HR portal as part of the submission process.

To apply by post, please send your completed application marked 'confidential' to: HR, Avon Wildlife Trust, 17 Great George Street, Bristol, BS1 5QT to arrive by the closing date.

Attached documents
Title File
Equality & Diversity Monitoring Supporter_Care_Assistant_-_Equality_and_Diversity_Monitoring.docx
Application Form Supporter_Care_Assistant_-_Application_Form.docx
Job Description Supporter_Care_Assistant_-_Job_Description.pdf