Support Plan Coordinator (Maternity Cover)
Salary £28,346 per annum, pro rata
Hybrid
Vacancy listed 23/07/2026
Application deadline 06/08/2026
Details
Overview:
Sheffield Mind is looking for a motivated Support Plan Coordinator with a background that demonstrates a sound understanding of person-centred approaches and fantastic administration skills. 
 
You will support clients to manage their direct payment budgets, arranging for payments to be made to suppliers, PAs and other associated parties according to their individual support plans.  You will liaise with Sheffield City Council commissioning and audit teams to ensure the process is coordinated effectively.  Personal budgets and direct payments - Social care and support guide - NHS
 
This is a hybrid role with a great degree of flexibility, occasionally requiring visits to clients, meetings at Sheffield Mind and other locations as required.  Own transport is preferred but not a requirement for the successful candidate.

Working Hours:
22.2-29.6 hours per week (Mon – Fri)

Contract End date: Maternity Cover

How to apply:
  • Download the application form from our website 
  • Click 'apply' at the bottom of this page 
  • Enter your details 
  • Upload your application form and CV 
(Please have your CV and application form ready to upload. If the session expires, you will not be able to complete the upload.)

Job Purpose: 
The Support Plan Coordinator supports service users to exercise choice and control in planning how they will use their Direct Payments, by providing them with clear advice and information and / or helping them to arrange services so that they manage their direct payments effectively. 
 
You will work closely with Sheffield Mind’s finance team and liaise regularly Sheffield City Council’s direct payments team, to enable effective monitoring of direct payments usage - ensuring compliance with national guidance, Sheffield City Council’s direct payments policy and procedures and the principles of personalisation. 
 
Supported by the Finance Assistant, you will complete regular payments to support providers on behalf of servicer users ensuring that these are made in a timely, efficient and accurate manner and collate all relevant financial documentation to verify payments. 
 
You will manage payroll for personal assistants on behalf of clients, working with the third-party payroll provider to ensure payments are made in a timely and accurate manner and advise on other associated matters.  
 
You will financially monitor and reconcile the accounts and service user returns of direct payment recipients, to ensure funds are used appropriately. You will also be required to flag up any concerns about the way that funds are utilised, by providing Sheffield Mind’s Senior Finance Manager with accurate, relevant and timely information. 
 
Sheffield Mind is committed to investing in and developing our workforce. The successful candidates will receive: 
 
1.      Sheffield Mind’s core training for new staff. 
2.     Access to an Employee Assistance Programme 
3.     Contribution to a workplace Pension Scheme. 
 
The successful applicant will receive ongoing support and regular supervision from their line manager, the Senior Finance Manager together with day-to-day support provided by the Finance assistant and Sheffield Mind colleagues.  
 
The Support Plan Coordinator links with a variety of key stakeholders including: 
 
·   Sheffield City Council Adult and Child Social Care Teams, Commissioners and Audit Teams
·  Clients, family members and carers
·   Support provider organisations (e.g., respite providers, personal care providers, cleaning companies) 
·   Voluntary sector providers 

 Main Duties and Responsibilities:
·  To support individuals to access and implement care and support within their ‘personal budget’, to maximise their independence, meet their identified outcomes and promote their wellbeing 
·  To attend client review meetings and accurately record details of the meetings immediately on the appropriate systems, ensuring that any identified issues or risks are followed up with the appropriate person 
·  To manage new referrals, set up new accounts, process relevant paperwork and where required, meet with new clients.  
·  To undertake a review of all cases every 3 months, following up with those service users / Social Care Teams who have not submitted relevant information (e.g., Referral Form, F8, Budget Management Agreement, Support Plans) 
·  Through ongoing personal development, maintain theoretical knowledge appropriate to the aims of the organisation and to the delivery of the direct payment programme.  
·  Develop awareness of health and social care issues attending appropriate meetings as required 
·  To provide information, advice and support to direct payment service users, care coordinators Team Managers, and others. 
·  To purchase items and services on behalf of clients and liaise with suppliers, as necessary. 
· To work with the finance team to provide funds for clients through bank transfers, cheques, and cash when necessary. 
·  To provide phone support to clients and providers about the service and ensure enquiries are deal with in an efficient and timely manner 
·  To liaise with Sheffield City Council and other third-party organisations involved in client care  
·  To manage the collection of client social care contributions. 
·  To manage the renewal of accounts. 
·  To ensure that client records are maintained in line with Sheffield Mind’s policies. 
·  To promote the service to potential users and referrers. 
·  To alert the senior finance manager to any failures in the direct payment process and where required, work with social work managers to assist in bringing about necessary improvements. 
·  To build relationships with service users to so that they are confident in contacting the direct payments team. 
·  To be responsible for ensuring that a high-quality service is delivered. 
 
Monitoring 
·  Develop, implement / maintain satisfactory monitoring systems, for instance customer satisfaction surveys. 
·  Develop, use / maintain internal database system to prepare regular monitoring reports. 
·  Participate in service evaluation and development. 
 
Service Development 
 
·  Keep systems and processes under constant review, identifying and implementing improvements where possible and developing best practice. 
·  Assist in the research and implementation of developing this service in new geographical and service areas. 
 
Other Tasks 
 
·  Actively participate in supervision with the Senior Finance Manager. 
·  Demonstrate a commitment to continuing professional development 
·  Work to Sheffield Mind policies and procedures 
·  Actively promote and ensure good equal opportunities practice and work in an anti-oppressive manner 
·  Maintain confidentiality in accordance with Sheffield Mind policies 
·  Support and contribute to the charitable and fundraising work of Sheffield Mind, as appropriate 
·  Carry out such other tasks as are required to meet the aims and objectives of the organisation and contribute to the smooth running of the service.

Person specification:
1. Experience of coordinating a project or activity - Essential
2. Experience in working with people with mental health difficulties - Desirable  
3. Experience in following processes and adhering to administration procedures  - Essential
4. Excellent communication skills, both written and verbal- Essential
5. Ability to pay attention to detail - Essential
6. Ability to use a wide range of IT packages - Desirable  
7. Ability to implement and use monitoring and evaluation, to produce accurate reports - Essential
8. Highly organised and able to work efficiently, effectively, methodically - Essential
9. An understanding of mental health difficulties and challenges - Desirable  
10. An understanding of equal opportunities issues - Desirable  
11. Awareness of data protection and confidentiality issues - Desirable  

Please Note: Recruited staff are required to evidence that they have worked in accordance with the person specification and job description to successfully pass their probationary period and as part of the annual appraisal process.

Responsible to:  Senior Finance Manager

Benefits

As a Mindful Employer, we value our staff, and we work hard to make sure that employees enjoy their role and feel supported to do the best job they can. If you join us at Sheffield Mind, you’ll receive access to training, access to a pension scheme, access to an Employee Assistance Programme and we have a staff Workplace Wellbeing Champion. All staff receive regular supervision and an annual appraisal.

Notes

Closing date: 6th August

Following the closing date, we’ll contact you if you have been shortlisted to go on to the next stage (interview).

Please note that unfortunately we are not able to contact you if you are not successful and we’re not able to give feedback on why you weren’t shortlisted.

Equality, Diversity & Inclusion
Our vision is to build an organisation that attracts, engages and support individuals from diverse backgrounds into all aspects of Sheffield Mind – service users, staff, volunteers, and trustees
“Sheffield Mind is a fantastic organisation to work for. I find my team and management to be very supportive and I really appreciate the flexibility of my role, as this allows me utilise my skills and perform to the best of my ability while maintaining a great work / life balance. It's a pleasure to work with like-minded people in a job that aligns with my values” - Staff Survey 2024

Values

Sheffield Mind has a set of core values which we expect all staff to demonstrate. Building on these we have developed a set of expectations that we expect all team members to demonstrate.

Share your knowledge and experience | Use appropriate language when communicating to others to ensure they understand | Be decisive | Be positive – focus on what you can do and why something will/could work | Actively seek feedback and act on it (where appropriate) | Know when to step in and do it yourself and when to leave others to have a go | Be self-aware: know your strengths and development needs and look for ways to develop | Be visible | Take care of your own well being | Manage yourself and your emotions

Sustainability at Sheffield Mind
Sheffield Mind recognises that as an organisation we’re part of a natural environment that’s increasingly under threat and that we have a responsibility to minimise the negative impact our work and operation has on the environment. Use of public transport and cycling is encouraged and facilities are provided for bicycle storage.

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