Support Line Worker
Salary £ 30000-32000
Vacancy listed 01/04/2025
Application deadline 16/04/2025
Details
Support Line Worker, £30,000 - £32,000 per annum, pro-rata. Part-time, remote working.  

The Rape and Sexual Abuse Support Centre (Rape Crisis South London) is looking for a committed, resilient and skilled helpline support worker to provide high quality emotional support, information and signposting in our Support Line team.  

The post-holder will provide emotional support, information and signposting to survivors of any form of sexual violence, of any gender, aged 16 and upwards, and their supporters via phone calls and webchats. Support Line Workers also provide support to colleagues and volunteers as part of their daily duties. Successful applicants will have experience of providing emotional support on a telephone helpline or experience providing support to survivors of sexual violence. You will need to have good knowledge and understanding of the impact of sexual violence and an intersectional feminist and anti-oppressive approach. 

We will provide the successful candidate with: 

  • Monthly clinical supervision 
  • A salary of £30 – 32,0000 per annum, dependent on experience, pro rata 
  • Regular CPD and developmental opportunities 
  • An annual leave entitlement of 38 days per year, pro rata (as the Support Line team work on bank holidays, this is factored into our annual leave entitlement) 
  • NEST pension scheme; 3% employer contribution and 5% employee contribution. 
  • Travel loan and cycle to work scheme.  
  • Access to a range of benefits including My GP Anytime, My Employment Assistance Programme, My Online Health Assessments, My Perks and The Health Shield scheme.  
 
The position is working to a set shift pattern. There are 4 roles available and the shift patterns are set out below as a guide. Please indicate on your application which shift patterns you are able to commit to. 
 
Post 1 – 14 hours including one night  
Friday 21:00 – 00:30 
Saturday 15:00 – 23:00 
Sunday night 23:00 – Monday morning 07:00 
Post 2 – 17.5 hours including one night 
Monday 21:00 – 00:30 
Tuesday 21:00 -00:30 
Weds 21:00 – 00:30 
Saturday night 23:00 – Sunday 07:00 
Post 3 – 21 hours -evenings and weekends 
Wednesday 15:00 – 23:00 
Thursday 13:00 – 21:00 
Saturday 13:00 – 21:00 
Post 4 - 21 hours evening and weekends 
Friday 13:00 – 21:00 
Saturday 11:00 – 19:00 
Sunday 11:00- 19:00
Post 5 - 14 hours evenings
Monday 17:00 – 01:00
Weds 17:00 – 01:00 
 
Support Line staff all work from home, and will need a good quality broadband or fibre optic service.  

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

RCSL is an equal opportunities employer, and we are particularly keen to receive applications from global majority women, disabled women and lesbian and bisexual women. 

You can find more information about the role, including how to apply on our website here: Work with us. 

If you would like an informal discussion about the role, please contact Anna Reilly on helpline.manager@rasasc.org.uk to arrange this. 

We will assess applications on a rolling basis but with a final closing date of: Midnight on Monday 21st April 2025. We reserve the right to close applications should we receive enough applications earlier than this.

To apply please send an up-to-date CV with a short expression of interest no more than 1000 words illustrating how you meet the essential and any desirable qualifications, skills and experience to recruitment@rasasc.org.uk. Please use Support Line Worker as the subject line. 

 All positions are located in the UK and require the right to work in the UK.

Interviews will take place during the week beginning 28th April 2025 

Attached documents
Title File
Support Line Worker JD Support_Line_Worker_JD_and_PS_April_2025.docx

This vacancy has now been closed