Job Purpose & Role Overview

Seasonality

Hours of Work

Key Accountabilities

• Build and maintain strong relationships with key suppliers, including vehicle, food, equipment, and maintenance service providers (e.g. Enterprise, Lyon, Trek Bikes, Madison, Zyro Fisher, ExtraUK, Ford, Mercedes, OTE Sports, Veloforte).
• Coordinate procurement and purchasing, ensuring efficient, high-quality sourcing aligned with seasonal requirements and budgets.
  
  

• Identify and implement practical efficiencies across equipment coordination, maintenance, and stock levels.
• Streamline preparation and packing processes for all trips, particularly for gear-heavy departures, with a focus on time management and resource planning.
• Act on feedback related to equipment, kit, and logistics processes, making practical adjustments to enhance service quality.
  
  

• Coordinate with the wider operations team to support trip logistics, assist with client and vehicle transfers where required, respond to emergencies, and ensure a seamless experience for clients and guides.
• Collaborate with the operations team to develop and implement new procedures as required for ongoing improvement.
  
  
  

Key Responsibilities

• Manage a small fleet of vehicles and trailers, including servicing and repairs, in addition to assist in mapping out future requirements and procurement.
• Schedule maintenance of outdoor equipment and coordinate with the Bike Mechanic to keep the fleet of road and e-bikes trip-ready.
• Oversee setup and handover of equipment/resources, supporting guides and the operations team.
• Manage hire vehicle bookings across remote locations and at the England headquarters
• Coordinate shipment of resources to guides for trips across the UK.

• Maintain an organised store and update processes ahead of each season.
• Track digital inventory of all spares and consumables, maintaining a high level of operational readiness.
• Allocate vehicles, bikes, inReaches and all equipment for relevant trips.
  
  

• Develop training on store operations and equipment use (in-person and online).
• Drive Health and Safety considerations for all aspects of stores, equipment and PPE.
• Support end-of-trip returns, managing waste and recycling to environmental standards, and ensuring all kit is clean, presentable, and ready for the next trip.

What do we typically look for in successful candidates across all roles?

• A strong and clear commitment to customer service excellence and “extra mile” delivery.
• Good IT skills with experience in cloud-based CRM systems such as Salesforce, Google Drive and Mac applications.
• Strong administration and organisational skills, with the ability to maintain accuracy even when very busy.
• Consistently great attention to detail, even when faced with multiple tasks and deadlines.
• Good interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain internal & external business relationships.
• A genuine interest, knowledge and passion for adventure in the regions where Wilderness operates.
• Is committed to sustainability and is an advocate for wild places and our planet.
• A natural collaborator who enjoys working in teams with a diverse range of individuals.
• A commitment to some weekend work to support with any 'out of hours' operational requirements

Preferred role-specific Skills, Knowledge & Experience

• Creative problem-solving skills and a practical, “fix-it” mindset (essential).
• Clean driving licence, with the ability to drive a van and tow a trailer - (Training can be provided) (essential).
• Competent decision maker, happy to work independently (essential).
• Practical experience and enthusiasm for activities provided by Wilderness England (advantageous).
• Interest or experience in maintaining modern road, gravel, and e-bikes (advantageous).
• Any National Governing Body (NGB) qualifications in activities operated by Wilderness Scotland/England (desirable).
• Strong communication and teamwork skills, with a hands-on approach (desirable).
• Experience in equipment safety checks (desirable).

How to Apply

1. Which role you are applying for.
2. Relevant experience and transferable skills you can bring to this role, including how you manage a varied workload.
3. How you will enhance the performance of our Operations Team.
4. Can you describe a time you had to solve a last-minute logistical problem.
5. How would you approach working with a high-end client who expects a highly personalised travel experience across the UK? Please give an example of how you would balance client desires with practical or logistical realities.

Diversity, Equity and Inclusion