Showroom Host (Hedge End)
Salary £ TBA
Hedge End
Vacancy listed 03/01/2025
Application deadline 30/04/2025
Details
We are now seeking a talented part time Showroom Host to join our team at Hedge End, Southampton, Hampshire.

Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers.

Objectives 
  • Ensure the highest level of customer care and satisfaction at all times 
  • Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company 
  • Answer all internal and external calls swiftly and direct them effectively 
  • Help Retailer to achieve industry-leading standards of process efficiency and cost control 
  • Ensure compliance with company policies and industry guidelines 
  • Ensure the Reception/Welcome Area of the business is kept clear of clutter at all times 
  • Ensure any personal items are kept out of sight  
 
Measures   
  • Showroom Audit  
  • Customer satisfaction (CEM) 
  • Conversion and follow-up rates 
  • Mystery Shopping 
  • Quarterly & Annual Reviews  
 
Key Tasks  
  • Record each sales opportunity, contact and follow-up accurately onto daily activity control system 
  • Maintain the Service Log throughout the day and update customers accordingly 
  • Assist the Sales Manager / Brand Manager in planning sales campaigns and promotions to maximise Vehicle sales 
  • Approach and receive customers promptly and courteously at all times 
  • Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Aftersales Manager or Brand Manager when needed 
  • Maintain a tidy work area 
  • Ad-Hoc Clerical duties in busy/peak times 
 
PETER Values: 
Professional Demonstrate expert knowledge and skills 
Excellence Be outstanding in all that we do 
Trustworthy Be open, honest, decent and fair 
Everyone Working together for the benefit of our business  
Respectful Treat others in the way that you expect to be Treated   
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