We are now seeking talented Service Advisor to join our successful Aftersales team in Hedge End. The main objective of the role is to maximise service profitability through the use of professional sales techniques.
 
 Key Objectives of the role:
• Maximise customer awareness of all available retailer services
• Ensure highest level of customer care and satisfaction at all times
• Maintain excellent standards of departmental administration
• Help retailer to achieve industry-leading standards of process efficiency
• Engage fully with the latest digital tools to achieve a fully blended experience
• To ensure you are fully trained and authorised to sell finance and insurance products in line with FCA guidelines, treating the customer fairly
• To follow Volkswagen’s “Service core process” at all times

 Essential Skills/Experience:
• Experience of working in a similar Aftersales/Service role
• Excellent customer satisfaction skills
• Confident communication skills
• Compliance (experience of working within a regulatory/process orientated environment)
• Organisation skills and being able to manage customer appointments.
• Ability to show initiative and actively follow up and prospect customers to maximise every aftersales opportunity.
*Full UK driving license required*
What can we offer you?
Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers
• Fantastic team environment
• Competitive rates of pay
• Uncapped earning potentials
• Career development and progression opportunities
• Family run business where you will be a valued employee

Professional Demonstrate expert knowledge and skills
Excellence Be outstanding in all that we do
Trustworthy Be open, honest, decent and fair
Everyone working together for the benefit of our business 
Respectful Treat others in the way that you expect to be treated