JOB SUMMARY

KEY RESPONSIBILITIES

• Own the creation and curation of social media and community strategies for a new AAA project, in line with wider marketing strategies

• Be a trusted and authoritative voice within Secret Mode to advise on all social media and community topics, providing insight across the business

• Work with product management, the development team, external partners, and the wider publishing team to coordinate plans effectively

• Own the content creation process across social and community channels, collaborating where needed with the creative team and developers to create effective visual and written content

• Build and maintain a calendar of social media output via creating and scheduling posts, alongside monitoring spaces for content to interact with

• Involvement in live media content, such as livestreams and short-form videos – hosting and presenting content in-person, alongside producing and strategising content

• Establish robust community spaces on relevant platforms to engage with the project’s audience, via rewarding activities and events 

• Moderate and manage community spaces to optimise sentiment – championing top members and protecting users from toxicity 

• Oversee the community feedback loop, gathering feedback from players, presenting this to internal stakeholders, supporting on an action plan to address key points, and feeding plans back to the community

• Attendance at industry events, engaging with players in-person, representing your project and Secret Mode

KEY REQUIREMENTS

• 4+ years of proven experience in roles covering both social media and community management in the games industry, ideally in a AAA environment

• Ideally you will have experience working alongside major licensors and/or external partners

• Strong ability to work autonomously and lead on the creation of strategies and ideas independently

• Strong understanding of video game marketing, community management, and development practices

• Excellent communication, teamwork, and problem-solving skills

• A strategic thinker with the ability to action changes via data and trends, and to effectively restrategise when required

• A proactive self-starting attitude, able to identify tasks and opportunities for growth and success

• Comfortable with involvement in live media productions, be it on camera or behind the scenes 

HYBRID ROLE

• This role will require you to be on-site at our Royal Leamington Spa studio two days per week
• This role may also involve travel to various events or meetings dependent on the projects you are working on