The Senior Project Manager will provide strategic and operational leadership across a growing portfolio of trauma-informed, person-led and community-based mental health and wellbeing services, ensuring delivery is high quality, financially sustainable and fully aligned with organisational priorities and service objectives. Reporting to the CEO, the postholder will play a key role in shaping, mobilising and overseeing commissioned and grant-funded programmes, strengthening governance, performance, quality and continuous improvement across services. The role will also contribute to organisational development and growth by building influential relationships with commissioners, NHS partners, local authorities, VCSE organisations and community networks, while leading Project Leads to deliver consistent, high-performing and values-led services with demonstrable impact.

1.      Lead the mobilisation, implementation and strategic oversight of commissioned and grant-funded services, ensuring delivery meets contractual, financial, quality and performance requirements.

2.      Provide programme leadership across multiple projects, maintaining effective governance, risk management, planning and performance oversight.

3.      Identify and drive service improvement, innovation and operational consistency to strengthen impact, sustainability and organisational effectiveness.

4.      Directly line manage Project Leads, setting clear expectations and providing supervision, performance management, professional support and accountability for delivery.

5.      Provide visible leadership across teams, promoting a high-performing, collaborative and values-led culture.

6.      Contribute to workforce planning, recruitment, induction and development to build management capability and service resilience.

7.      Lead commissioner reporting, contract monitoring and service evaluation, ensuring robust use of data to demonstrate performance, outcomes and impact.

8.      Oversee the quality and integrity of service data, using insight to inform decision-making, identify risks and support continuous improvement.

9.      Develop and maintain effective relationships with commissioners, NHS partners, local authorities, VCSE organisations and other stakeholders to support delivery, growth and system influence.

10.   Represent the organisation in external meetings and partnerships, working with the CEO and senior colleagues to strengthen strategic relationships and organisational profile.

11.   Ensure robust governance, quality assurance and compliance across services, including safeguarding, information governance, health and safety and contractual obligations.

12.   Lead and contribute to audits, reviews and assurance processes to maintain high standards and support continuous improvement.

1.     Ensure that all responsibilities and activities discharged within this post are consistent with the terms and spirit of Tyneside and Northumberland Mind’s policies.

2.     The nature of the post will require flexibility in terms of ways of working to deliver on objectives.

3.     The post holder is expected to travel to meetings throughout the area of benefit 

4.     Complete an induction including mandatory training modules

5.     Attend and complete training as required.

6.     The post holder/s may be required to undertake other activities as deemed appropriate by their Line Manager

1.     Significant experience of leading complex projects, programmes or commissioned services, including mobilisation and implementation.

2.     Experience of working with NHS, ICB, local authority or VCSE-funded contracts and operating within partnership or commissioning environments.

3.     Experience of line managing and developing staff or operational teams, with the ability to provide clear direction, support and accountability.

4.     Strong understanding of project and contract management, governance, performance monitoring and service evaluation.

5.     Ability to analyse, interpret and present data and service outcomes to support decision-making, reporting and improvement.

6.     Strong written communication, report writing and stakeholder engagement skills.

7.     Strong organisational, analytical and problem-solving skills, with the ability to manage competing priorities across multiple workstreams.

8.     Commitment to trauma-informed, person-led and inclusive practice.

9.     Proficient in Microsoft Office and digital systems for reporting, performance monitoring and communication.

1.     Knowledge of mental health, wellbeing or community services, ideally within the VCSE sector.

2.     Understanding of NHS and ICB commissioning environments and contract management processes.

3.     Relevant project management qualification or equivalent experience.

4.     Safeguarding qualification or relevant training.

In the light of legislation [Section 8 Asylum and Immigration Act, January 1997], as a condition of being able to commence employment, the successful candidate will be required to provide documentation to prove that they are able to work in the UK. Such documents will include one or more of the following, as appropriate:

· National Insurance number.

· Birth certificate or British passport.

· Certificate of registration, or naturalisation as a British citizen.

·Passport or documentation evidencing citizenship of an EEA country.

This post is subject to a Enhanced Disclosure and Barring Service (DBS) check.

For roles that involve regular travel to various locations to meet the operational needs of the business, offer holders must have:

·       A full driving licence.

·       Ideally access to private vehicle.

·       Valid business travel insurance.

The appointment is subject to a probation period of 6 months.

Out of pocket expenses will be payable at rates set out in Tyneside and Northumberland Mind's expenses policy. 

On joining, pro rata on a 24 working days per annum. Thereafter, the holiday entitlement increases depending on length of service. (The holiday year runs from 1 April to 31 March.)

Tyneside and Northumberland Mind has a group personal pension plan. Further details about the pension plan are available from the HR Advisor.   

Interested in joining us?

Equality Diversity and Inclusion Statement 

Tyneside and Northumberland Mind embraces diversity and promotes equal opportunities.

We are committed to being an anti-discriminatory organisation and positively welcome and encourage applications from diverse and marginalised groups. 

Tyneside & Northumberland Mind recognises that there are systemic and individual barriers which people face in maintaining good mental health, accessing support and treatment when they need it, and being accepted for who they are in terms of their mental health. We pledge to do all we can to recognise and tackle these barriers, and to monitor our progress.
We strive to be diverse and inclusive in our workforce, our commitment to equity, diversity and inclusion runs through our employee experience.  We promote an inclusive workplace where our staff can bring their full selves to work and strive to ensure that everyone is offered equality of opportunity to achieve their full potential.  In recruiting our team, we welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sex, gender, age, religion, disability and sexual orientation and beliefs.  

When you join us, you will also have the opportunity to join our Diversity, Equity and Inclusion Working Group and help champion DE&I throughout our organisation. 

Tyneside and Northumberland Mind is an Equal Opportunities employer and will apply objective criteria to assess merit. It aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of colour, nationality, religion, ethnic or national origin, sex, marital status, sexual orientation, age or disability or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. 

Selection criteria and procedures are always reviewed to ensure that individuals are selected, promoted, and treated on the basis of their relevant merits and abilities. All employees will be given equal opportunity and where appropriate and possible, special training to enable them to progress both within and outside the organisation. Tyneside and Northumberland Mind is committed to a programme of action to make this policy fully effective.  Candidates who consider that they have not been fairly treated should write to the Chief Executive Officer, Tyneside and Northumberland Mind, 3rd Floor Tru Knit House, 9-11 Carliol Square, Newcastle upon Tyne, NE1 6UF within seven days of an interview, after which the matter will be investigated.