HFL is a dynamic and highly experienced organisation, proudly family-owned and based in Guernsey. We are an inclusive and diverse independent fiduciary and fund administration business, specialising in venture capital and private client services.

To explore some of the benefits we offer please visit Careers | HFL. 

Job Title: Senior Operations Officer

Reports to: Head of Business Operations

The Senior Operations Officer plays a key supporting role in maintaining the firm’s operational infrastructure. The role supports the smooth execution of business-as-usual (BAU) processes and contributes to the delivery of projects and ongoing compliance activities. Working closely with the Operations team, outsourced IT providers, vCISO, and internal stakeholders, this individual helps ensure consistent and effective implementation of IT, governance, information and cyber security, and data protection processes across the business.

· Support the coordination of operational projects and initiatives, assisting with timelines, documentation, and stakeholder communications.

· Take a proactive, hands-on role in delivering project tasks. This includes drafting documentation, conducting research, preparing presentations or reports, liaising with external vendors, testing processes or systems, and supporting implementation. Flexibility to switch between high-level coordination and detailed operational work is essential.

· Track project status, dependencies, and milestones. Prepare clear and concise updates for senior leadership and the Board, highlighting progress, risks, and mitigations.

· Act as a key point of contact for the firm’s outsourced IT provider for day-to-day IT operations (excluding helpdesk matters which are managed by the IT Administrator).

·Provide oversight and cover for helpdesk responsibilities as required.

· Collaborate with the operations management team and vCISO to implement and maintain the information security strategy.

· Contribute to the development and oversight of security policies and practices, including compliance with relevant certifications.

· Take a hands-on role in the day-to-day execution of information security initiatives. This includes conducting access reviews, supporting audits and assessments, maintaining asset and risk registers, coordinating vulnerability remediation, and documenting evidence for control effectiveness.

·Assist in the maintenance and implementation of the firm’s Data Protection Policy and associated procedures. This includes keeping documentation up to date, supporting policy reviews, and helping operational teams interpret and apply data protection requirements in practice.

·Work closely with the in-house Data Protection Representative (DPR) to help maintain data protection compliance, including assisting with data subject requests and record keeping.

· Support the development, review, and maintenance of internal operational policies and procedures to ensure alignment with the firm’s governance framework, regulatory obligations, and evolving business needs.

· Provide general administrative and logistical support to the Operations team to ensure seamless day-to-day business operations.

· Assist with maintaining relationships with third-party service providers, including reviewing contracts, tracking service delivery, managing renewals, and ensuring value for money.

· Contribute to the preparation of operational reports, including management information and periodic Board updates.

· Alignment with the company’s values, behaviours, and culture.

· Excellent communication, team-work and interpersonal skills to develop strong working relationships with colleagues, stakeholders, and suppliers.

·An aptitude for problem solving and the ability to work in a busy and sometimes pressurised environment. 

· Strong computer literacy and problem-solving skills. 

· Proven problem-solving capabilities with a proactive and analytical mindset.

· Self-motivated and capable of managing workloads independently while effectively prioritising tasks.

· Comfortable in a dynamic environment, balancing multiple priorities and deadlines.

 

·5+ years of experience in an operational or administrative support role within financial services. 

·Some knowledge of these systems would be an advantage but training will be provided - Acumen, FIS Investran, Google Workspace, Microsoft 365, and SharePoint.

· A working understanding of GFSC requirements, Guernsey legislation, and good governance practices.

· Prior exposure to or interest in areas such as information and cyber security and data protection is required.