To support the effective delivery of clinical services by coordinating the recruitment and administration of low-cost placement and private therapists in line with client demand. This role works closely with the Assistant Counselling Manager and senior leadership team to ensure data accuracy, policy compliance, and service quality. It also contributes to operational efficiency through cross-departmental collaboration, supports marketing and evaluation efforts, and plays a key role in maintaining smooth and high-quality clinical service delivery.

PRINCIPAL ACCOUNTABILITIES:

·      Responsible for coordinating the recruitment of low-cost placement therapists working alongside the senior clinical team.

·      Accountable for interviewing the low cost therapists into the placement.

·      Responsible for training the low cost therapists and inducting them into the service.

·      Responsible for booking them in to their supervision groups and introducing them to their supervisors.

·      Responsible for auditing all their docementation before starting placement 

·      Completing low-cost therapists' reports in a timely and professional manner and to be signed off by a Assisstant Counselling Manager.

·      Collaborate with the senior team to ensure therapist recruitment aligns with client demand, ensuring the right professionals are in place to meet service needs effectively.

·      Accountable for keeping policies, procedures, handbooks and documents on the intranet for the therapists working alongside the Assisstant Counselling Managers.

·      Accountable for keeping mail chimp up to date on a weekly basis.

·      Be an active member of a dynamic and ambitious clinical team, contributing to the development and delivery of smooth, high-quality clinical services.

·      Responsible to oversee all evaluations and testimonials for our services to support TAC clinical services and TAC marketing.

·      Accountable to upgrade all placemenet therapists working with the Assisstant Counselling Managers. 

·      Accountable for looking at placement reviews from therapists and clients with the senior team. 

·      Assist in the office with phone and email enquirees.

·      Assist with client phone bookings, including triages.

·      Liaise with the marketing and finance departments for improved/ supportive operations; and where appropriate TAC Training School on issues that concern both organisaitons.

QUALIFICATION AND SKILLS:

·       Qualified and accredited counsellor, counselling psychologist and/or psychotherapist (UKCP, BACP or BPS) or working towards accreditation  

·       Previous experience as a Counselling Coordinator.

·       Being passionate, driven and ambitious, with good leadership skills to manage excellent clinical services. 

·       Ability to work under pressure and good time management.

·       Excellent organisation skills, prioritisation skills, ability to multitask and have attention to detail.

·       Professionalism and a collaborative approach to working.

·       Ability to work effectively with colleagues from other disciplines.

·       High proficiency in Excel, Word, email and knowledge of using databases, including CRM and Microsoft 365. This is essential.

·      Excellent communication and interpersonal skills.