We are a rapidly expanding global Manufacturers’ Agent specialising in the import and distribution of Industrial Electrical and Electronic products. We import from China, Taiwan, India, USA and various European countries. We sell directly to control panel and machine manufacturers as well as regional electrical wholesalers and distributors, and global distribution partners.

We are looking for a reliable & organised full time Sales Administrator for our busy office based in St Leonards on Sea, East Sussex. You will undertake a variety of sales administrative tasks to deliver an exceptional experience to our customers.

The role of the Sales Administrator will include ensuring accurate flow of our sales procedures and supporting the company directors by carrying out clerical & common office duties, maintaining a positive and friendly company image by acting as the first line of contact to visitors & customers, in person, online, and via telephone.

The ideal candidate will be computer literate and competent in prioritising tasks, working under pressure, and on their own initiative. You will be self-motivated, detail-orientated, professional and trustworthy. Excellent written and verbal communication skills are essential.

The successful candidate will be confident and personable and able to work independently and as part of a team.

· Coordinate office activities and operations to secure efficiency and compliance to company policies and procedures

· Manage correspondence by responding to emails, enquiries, quotes and orders

· Answer incoming phone calls, deal with sales enquiries and orders, or transfer to the relevant person where necessary

· Be responsible for weekly and quarterly KPI's and customer sales reports

· Draft, format, copy & file appropriate documents as required

· Interact with directors and carry out their requests

· Process, despatch, and invoice of sales orders

· Log & process returns

· Maintain general office files, including customer, supplier & product records, databases and other files related to the company’s operations

· Gain a level of technical competence and understanding of the key functions of the company's products and services

· Ensure ISO9001 quality standard requirements are fully adhered to and maintained

· Flexible in their working abilities to be able to contribute to other relevant duties as required to support other staff members & departments whenever necessary

· Previous Customer Service and Sales Office experience essential (B2B)

· Strong attention to detail

· Ability to work using own initiative without supervision

· Excellent time management, prioritisation, and organisation skills

· Outstanding communication and customer service skills

· Skilled with Microsoft Office Programs (Word, Excel, Outlook & Access)

· Quick to learn new business management software e.g. Microsoft Dynamics Business Central and Dynamics Sales CRM

· Understanding of how to handle confidential information

· Ability to multitask

· Positive approach and a ‘can do’ attitude

· Keen Team player with high level of dedication

· Good sense of humour

· Must love small friendly dogs!!