Retail Operations Manager
Salary £ 36,000 - 41,000 per annum
Units 4-6 Wyvern Industrial Estate - Beverley Way, New Malden, Surrey KT3 4PH
Vacancy listed 23/12/2025
Application deadline 23/02/2026
Details
The Company:

Korea Foods Company is the leader in the supply of Korean food in the UK. A family-run business, established in 1999, Korea Foods Company has around 270 employees working within its Head Office, Logistics Centres and Retail Stores.

We import from key brands in Korea, and distribute to the Asian community, focusing on East Asian consumers. We have also seen substantial growth within the supermarket multiples, securing significant listings with Tesco, Morrisons, Asda, and Costco.

We also operate our own retail store network, currently with 11 stores within the estate, with more opening in 2022, operating some of our own production within stores.

The company is an incredibly dynamic and fast-paced place to work, with ambiguity and transparency that is often associated with family-run businesses. It is, also, whilst not for the faint-hearted, a rewarding workplace where personal achievements are recognised due to the relatively flat management structure.

There is a great opportunity to join us as we expand, and drive processes and change into our retail division that will provide greater professionalism, laying the foundations for future growth.

Contract: Permanent, Full-time, Subject to 3-month probation

Hours: 42.5 hours per week (Mon - Fri 0830 - 1800)

Main Purpose & Scope of the Job

The role of a Retail Operations Manager will generally be head office based but will also require travelling to different branches within the estate.

The Retail Operations Manager will be responsible for clarifying strategy and objectives, translating them into a clear and deliverable plan. They will work jointly with the board and other key internal stakeholders to produce plans relating to store management training, processes within day-to-day operations, and compliance. Additionally, the Retail Operations Manager will be required to work with other departments within Head Office, to create improved processes to service our retail estate.

The Retail Operations Manager will also be required to lead and develop the current retail operations team.

Duties & Key Responsibilities

· Develop and implement a retail strategy with creation of KPI reporting for the senior management.

· Identify training needs and design a training programme providing consistency within the management of individual stores.

· Consult with the existing retail managers and operations team to create standardised operating procedures for the day-to-day operations within the stores.

· Assess the support from Head Office and create recommendations for an improvement plan between Head Office and the Retail Estate. Assist in implementation of the improvement plan, supporting with procedural training, maintenance, and creation of KPIs.

· Oversee the handling of compliance issues within the stores, in accordance with the quality standards as set by the local authorities, other authorities with which the retail estate fall under, and internal requirements as determined by the Technical Department.

· Liaise internally with stakeholders over the distribution of goods between suppliers, distribution centres, and the retail estate, to identify improvements for stock availability and supply.

· Working closely with the Inventory Management and Purchasing teams, assess sales performance against stock, merchandising and displays, to optimise sales and reduce wastage.

· Working closely with the Purchasing teams, work on promotional planning to improve sales and deliver a greater customer experience.

· Assist the senior management in the planning and implementation of new store openings.

Person Specification:

· Exceptional and concise communicator with excellent listening skills.

· Hands-on approach with a “will-do and can-do” attitude.

· High levels of planning required, with the ability to absorb information and evaluate current structure and deliver a cogent and coherent retail operational plan.

· Excellent understanding of implementing agreed plans working with culturally diverse staff

· A very high level of problem-solving skills.

· Culturally sensitive and adaptable to a family-run business.
Excellent written skills

Benefits

Key benefits but not limited to, include:
· Paid day off on your birthday
· Yearly bonus
· Free onsite parking
· Holiday starting at 28 days plus a personal day rising to 29 days after 5 years (Bank holidays inclusive);
· Pension scheme 3% contributed by the company
· Annual pay review
· 5% discount from Company’s retail stores Seoul Plaza and Cash and Carry

Notes

***IMPORTANT: Please ensure you attach your CV with your application.
Interviews for suitable candidates will be conducted while the job advertisement is active. Please note that the posting may close earlier than the specified deadline, depending on recruitment progress.
Please note: Due to the high volume of applications, if you do not hear from us within 2 weeks of submitting your application, please assume that your application has not been successful on this occasion.
If you have any specific questions, please submit an inquiry through the company's website under the RECRUITMENT section: https://www.koreafoods.co.uk/contact/

apply