Vacancy at Cambridge United FC
Retail Assistant (Fixed Term)
Salary
£15,600 for 30 hours per week for the duration of the fixed term contract (10 months)
Cledara Abbey Stadium
Vacancy listed
10/06/2024
Application deadline
19/06/2024
Details
Retail Assistant (Fixed Term)
Department Ticketing & Retail
Reports to Retail & Ticket Office Manager
Location Cledara Abbey Stadium
Salary £15,600 for 30 hours per week for the duration of the fixed term contract (10 months)
Hours
30 hours per week, annualised, including home matches and holiday cover
Tuesday 09:00 to 18:00; Thursday & Friday 09:00 to 16:00
Fixed term contract, from 1st August 2024 to 31st May 2025
Role Summary
The retail assistant will be required to have exceptional customer service skills, a positive attitude and be prepared to learn new skills. We are looking for someone who will provide all store visitors with a friendly experience, treating everyone in a respectful and approachable manner.
As a retail assistant you will serve on the shop floor, handle public enquiries, advise on products and upsell where possible to our customers.
We are looking for an individual who has previous experience working in a customer service environment. You will also have excellent communication and empathy skills. Matchday’s are always fast paced, so it’s essential that you can remain calm under pressure and multitask effectively.
Candidates should be flexible with a willingness to work to the stores’ shift patterns, which could cover matchdays on weekends, mid-week evening games and covering holidays during the week when required.
Key Job Outcomes
• Providing exceptional customer service in store and on the telephone
• Showcasing your confidence in our product ranges
• Deliver sales and meet targets
• Maintaining excellent store standards, helping manage displays and layout
• Collaborating with the team of staff and volunteers, in a fast-paced retail environment
• Being a friendly face of the club as first point of contact to supporters and visitors
• Working during home games, weekends and evenings
• Assisting the ticket office team when required
• Processing payments via our EPOS tills and card readers
• Till balancing and cash handling
• Online store order fulfilment
This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve these outcomes. As a term of your employment, you may reasonably be expected to perform duties of a similar or related nature to those outlined in the job description.
Person Specification
Skills, Knowledge, Qualifications & Experience
Educated to CSE level or equivalent
Passion for football or sport
Experience of working as part of a team
Experience of delivering excellent customer service
IT Skills, including Outlook, Word and Powerpoint
Experience working in a customer facing role
Comfortable with multi-tasking
Experience working in a fast-paced environment
Has an understanding retail sales system
Personal Qualities/Attributes
Hardworking and enthusiastic
Excellent organisational skills and attention to detail
Reliable and committed
Ability to work independently and as part of a team
Able to communicate effectively
Willingness to work weekday evenings
Excellent team player and motivator
Application Process
Application Instructions Interested applicants should apply by submitting their CV and Cover Letter, applications which do not include both documents will not be reviewed.
Application Closing Date Wednesday 19th June 2024
Interview Date(s) Thursday 27th June 2024
Start Date Thursday 1st August 2024
Mission, Vision & Values Mission
Cambridge United aspires to compete at the highest level of the English Football League, whilst operating a financially sustainable football club embedded within the heart of its community.
We are custodians with a collective responsibility to protect and enhance the Club for future generations.
Vision
Creating Memories
We engage current and future generations of supporters by creating memorable moments.
Driving Standards & Performance
We will evolve by driving standards and performance through self-reflection and education.
Enhancing Lives
We are an inclusive Club that is United in Endeavour to enhance lives though the power of sport.
Values
We engage positive and inspiring characters who are committed to serving and strengthening our community, by adopting our 3 keys values.
Teamwork
We achieve more through working together than alone and are United in Endeavour.
Hard Work
We are committed to learning and working towards our pursuit of excellence in everything we do.
Humility
We will celebrate each other’s successes and recognise that no individual is greater than the collective.
Employability Statement Cambridge United FC is committed to promoting equality of opportunity for all staff. We aim to create a supportive and inclusive working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Safeguarding Statement Cambridge United FC is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
For those positions where a criminal record check (DBS) is identified as necessary, this will be carried out in line with other safer recruitment checks.
The post holder will be required to undergo Safeguarding training periodically.
Equality, Diversity & Inclusion
Cambridge United FC is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a supportive and inclusive working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We do not discriminate on the basis of age, race, nationality, ethnic origin, religious or political belief or affiliation, trade union membership, gender, gender reassignment, gender identity, marriage and civil partnership status, pregnancy and maternity, sexual orientation, disability, socio-economic background or any other inappropriate distinction or characteristic covered by the Equality Act 2010.
https://docs.google.com/forms/d/e/1FAIpQLSdamHzihFKiJc55iuafWzaS_D74SpwW-ml7qBS4mdb6eJBKtQ/viewform
Department Ticketing & Retail
Reports to Retail & Ticket Office Manager
Location Cledara Abbey Stadium
Salary £15,600 for 30 hours per week for the duration of the fixed term contract (10 months)
Hours
30 hours per week, annualised, including home matches and holiday cover
Tuesday 09:00 to 18:00; Thursday & Friday 09:00 to 16:00
Fixed term contract, from 1st August 2024 to 31st May 2025
Role Summary
The retail assistant will be required to have exceptional customer service skills, a positive attitude and be prepared to learn new skills. We are looking for someone who will provide all store visitors with a friendly experience, treating everyone in a respectful and approachable manner.
As a retail assistant you will serve on the shop floor, handle public enquiries, advise on products and upsell where possible to our customers.
We are looking for an individual who has previous experience working in a customer service environment. You will also have excellent communication and empathy skills. Matchday’s are always fast paced, so it’s essential that you can remain calm under pressure and multitask effectively.
Candidates should be flexible with a willingness to work to the stores’ shift patterns, which could cover matchdays on weekends, mid-week evening games and covering holidays during the week when required.
Key Job Outcomes
• Providing exceptional customer service in store and on the telephone
• Showcasing your confidence in our product ranges
• Deliver sales and meet targets
• Maintaining excellent store standards, helping manage displays and layout
• Collaborating with the team of staff and volunteers, in a fast-paced retail environment
• Being a friendly face of the club as first point of contact to supporters and visitors
• Working during home games, weekends and evenings
• Assisting the ticket office team when required
• Processing payments via our EPOS tills and card readers
• Till balancing and cash handling
• Online store order fulfilment
This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve these outcomes. As a term of your employment, you may reasonably be expected to perform duties of a similar or related nature to those outlined in the job description.
Person Specification
Skills, Knowledge, Qualifications & Experience
Educated to CSE level or equivalent
Passion for football or sport
Experience of working as part of a team
Experience of delivering excellent customer service
IT Skills, including Outlook, Word and Powerpoint
Experience working in a customer facing role
Comfortable with multi-tasking
Experience working in a fast-paced environment
Has an understanding retail sales system
Personal Qualities/Attributes
Hardworking and enthusiastic
Excellent organisational skills and attention to detail
Reliable and committed
Ability to work independently and as part of a team
Able to communicate effectively
Willingness to work weekday evenings
Excellent team player and motivator
Application Process
Application Instructions Interested applicants should apply by submitting their CV and Cover Letter, applications which do not include both documents will not be reviewed.
Application Closing Date Wednesday 19th June 2024
Interview Date(s) Thursday 27th June 2024
Start Date Thursday 1st August 2024
Mission, Vision & Values Mission
Cambridge United aspires to compete at the highest level of the English Football League, whilst operating a financially sustainable football club embedded within the heart of its community.
We are custodians with a collective responsibility to protect and enhance the Club for future generations.
Vision
Creating Memories
We engage current and future generations of supporters by creating memorable moments.
Driving Standards & Performance
We will evolve by driving standards and performance through self-reflection and education.
Enhancing Lives
We are an inclusive Club that is United in Endeavour to enhance lives though the power of sport.
Values
We engage positive and inspiring characters who are committed to serving and strengthening our community, by adopting our 3 keys values.
Teamwork
We achieve more through working together than alone and are United in Endeavour.
Hard Work
We are committed to learning and working towards our pursuit of excellence in everything we do.
Humility
We will celebrate each other’s successes and recognise that no individual is greater than the collective.
Employability Statement Cambridge United FC is committed to promoting equality of opportunity for all staff. We aim to create a supportive and inclusive working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Safeguarding Statement Cambridge United FC is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
For those positions where a criminal record check (DBS) is identified as necessary, this will be carried out in line with other safer recruitment checks.
The post holder will be required to undergo Safeguarding training periodically.
Equality, Diversity & Inclusion
Cambridge United FC is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a supportive and inclusive working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We do not discriminate on the basis of age, race, nationality, ethnic origin, religious or political belief or affiliation, trade union membership, gender, gender reassignment, gender identity, marriage and civil partnership status, pregnancy and maternity, sexual orientation, disability, socio-economic background or any other inappropriate distinction or characteristic covered by the Equality Act 2010.
https://docs.google.com/forms/d/e/1FAIpQLSdamHzihFKiJc55iuafWzaS_D74SpwW-ml7qBS4mdb6eJBKtQ/viewform