Retail and Visitor Services Manager
Salary £ 27,500-29,000
Queenswood Country Park & Arboretum, and charity shops based at Ledbury and Hereford
Vacancy listed 2025-07-03
Application deadline 2025-07-18
Details
Lead with Purpose, Inspire Through Retail !

Join Herefordshire Wildlife Trust as our Retail Manager and Visitor Services Manager and turn shopping into conservation—oversee vibrant outlets, grow new opportunities, and connect communities with nature.

Main Purpose

Herefordshire Wildlife Trust has developed its retail offerings to generate significant unrestricted income to fund its work. The Retail Manager is responsible for our charity shop in Ledbury, a charity shop in Hereford, a concession within the Visitor Centre  at Queenwood and online shop. In addition, we also may occasionally run pop-up shops or stall at events

  • Oversee the daily operations of our retail outlets, maximizing income, managing staff and volunteers, and delivering excellent customer service

  • Develop further retail opportunities

  • Manage all Visitor activities at Queenswood Country Park & Arboretum including Visitor Centre and cleaning

  • Manage all Visitor activities at Queenswood Country Park & Arboretum including cleaning.

Promote and engage with supporters through our physical and online shops maintaining a professional and friendly face, engage donors and customers with our aims and seek to maximise associated fundraising opportunities to increase our membership recruitment and donations.

At Herefordshire Wildlife Trust we are committed to creating an organisation that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature! 
 
Benefits

We offer some fantastic benefits including:
Annual leave 33 days inclusive of eight bank holidays increasing by one day per day to a max of 38 days.
5 % Employer pension contributions
Group Life Assurance worth 2 x salary
Health cash plan and wellbeing services with Westfield Health
Sick Pay
Free Parking onsite at Queenswood
Training & development

Notes

Please complete our application form and diversity form
This is a full-time role however 4 days a week will be considered.
Closing date Friday 18th July
Interviews week commencing 28th July

Attached documents
Title File
JD Retail and Visitor Services Manager JD_Retail___Visitor_Services_manager_02-07-2025.pdf
New Diversity Monitoring form 05_New_Diversity_Monitoring_Form.xlsx
HWT Equal Opportunities and Diversity Policy HWT_EQUAL_OPPORTUNITIES_AND_DIVERSITY_POLICY.pdf
Recruitment of ex offenders policy statement Recruitment_of_ex_offenders_policy_statement.pdf
Application form 04_HWT_new_application_form.doc