Overall Job Purpose

Key responsibilities

• Undertake an assessment of needs of clients and newly granted refugees. Giving  direct advice, sign posting and referring as appropriate to other agencies.
• Provide information to clients in a variety of formats (verbal, written, leaflets  and various information booklets).
• Work with new refugees to develop a personal integration plan of settlement in Scotland.
• Work with new refugees to identify an action plan for next steps including housing, education and employment.
• Provide refugees, especially those who are vulnerable or have complex needs, with specialist advice on housing, welfare rights and legal issues.
• Work with appropriate external agencies to ensure access and awareness of issues affecting refugees in areas such as employment, health, housing, welfare, money management and education
• Monitor and evaluate the delivery of services through good casework management and recording.
• Support the reporting requirements of the organisation by documenting and recording statistics using relevant key data and information relevant to the work in the case management system.
• Provide group information sessions on the rights of refugees.
• Provide advice and information to clients in their first language when required using interpreters and adhering to good practice standards.
• Deliver outreach services in a variety of community settings.
• Create, manage and maintain case files, and ensure that all relevant documentation is completed to the highest standards, within agreed timescales.
• Initiate and carry out regular case reviews as required to ensure refugees are on the right path to achieve their goals and objectives.
• Report back on key performance indicators to the team manager.
• Promote awareness of refugee needs and rights through provision of training, seminars, briefings, and electronic and written communications and by participating in appropriate networks and forums.

Service Development

•  Support the development of the service and the organisation’s advocacy role by identifying and providing case studies as required.

Other Duties

•   Maintain the agreed Quality Standards and Team Standards in a consistent manner and across all functions of the team.
•  In the interests of service users and in line with professional standards, to develop good working relationships with internal and external services and organisations. To represent Scottish Refugee Council in a professional manner at all times.
•  Undertake training and development activities as required to develop skills and abilities which will enable the post-holder to fulfil the purpose of the role and support the success of the organisation.
•  Participate in and contribute to organisational/team meetings as required.
• Provide reports for senior staff and management as required.
• To provide appropriate support to volunteers as required.
• Ensure that all health and safety requirements are met in the delivery of the services.
•  Undertake all work in accordance with Scottish Refugee Council’s policies and procedures.
• Ensure that all work is carried out in accordance with Scottish Refugee Council’s values, equality aims, policies and procedures.
•  Undertake any other appropriate duties as requested.