Receptionist
Salary £ 12.43 p/h
The Way Youth Zone
Vacancy listed 15/04/2025
Application deadline 25/04/2025
Details
An exciting front of house role where the reception is the first point of contact for Youth Zone members, their parents, visitors, and suppliers. The Way Youth Zone’s reception requires a welcoming, professional, organised, pro-active, positive individual who is passionate about young people and the communities the youth zone serves.  

Duties and Responsibilities - General  

  • Be a role model for young people and present a positive “can do” attitude 
  • Take personal responsibility for own actions 
  • Commit to a culture of continuous improvement 
  • Work within the performance framework of The Way Youth Zone.  
  • Represent The Way Youth Zone positively and effectively in all dealings with internal colleagues, and external partners 
  • Comply with all policies and procedures, with reference to safeguarding, codes of conduct health and safety and equality and diversity to ensure all activities are accessible To be alert to issues of safeguarding and child protection, ensuring the welfare and safety of Youth Zone members is promoted and safeguarded, and to report any child protection concerns to the designated Child Protection Officers using the safeguarding policies, procedures, and practice (training to be provided) 
  • To assist with any promotional activities and visits that take place at the Youth Zone. 
  • To actively promote the Youth Zone and positively contribute towards increasing the Youth Zone membership. 
 Duties and Responsibilities - Detailed  

  • To act as the first point of contact for Youth Zone members, staff, volunteers, suppliers, visitors, and the public  
  • To ensure new members are welcomed enthusiastically and warmly into the Youth Zone and introduced to a member of the youth work team  
  • To ensure Junior members leave sessions safely in the care of parents  
  • To ensure visitors comply with health and safety requirements and child protection/safeguarding procedures, including the allocation of visitors’ badges  
  • To deal with telephone enquiries, take and relay messages, screen, and direct calls 
  • To book Youth Zone members into sessions, enter new members on to the membership database and collect entrance fees (training will be provided for the membership database)  
  • To support young people with completing membership forms  
  • To gain the relevant guardian consent from parents and carers of young people when necessary and implement those decisions  
  • To closely manage consent to leave at the end of session.  
  • To cash up at the end of each Youth Zone session  
  • To support Session Lead’s to ensure that any administration and paperwork is up to date and completed by the end of each Youth Zone session  
  • To keep records up to date related to attendance, trips, events, and meetings  
  • To support the smooth running of the Youth Zone session as required  
  • To assist with any general administration and communication functions as required 
  • Carry out any other reasonable duties as requested by manager  
  • To administer First Aid in line with The Way procedures (First Aid qualified only)  
  • To support Session Lead’s, to ensure all laptops and iPads are secured at the end of each session.  

Person Specification Criteria

Experience and Skills 
  • Previous experience in a front-of-house or reception role. 
  • Strong organizational skills with the ability to manage multiple tasks efficiently. 
  • Excellent communication skills, both verbal and written. 
  • Proficiency in using office software and membership databases (training will be provided). 
Personal Attributes 
  • Welcoming, professional, and positive demeanor. 
  • Passionate about working with young people and supporting their development. 
  • Proactive and able to take initiative. 
  • Committed to continuous improvement and personal development. 
  • Ability to remain calm and composed under pressure. 
Values and Attitudes 
  • Demonstrates a clear ‘can do’ approach. 
  • Committed to the values and mission of The Way Youth Zone. 
  • Eager to learn and willing to take risks for the benefit of young people. 
  • Takes personal responsibility for actions and outcomes. 
Safeguarding and Compliance 
  • Understanding of safeguarding and child protection principles (training will be provided). 
  • Ability to comply with health and safety, equality and diversity, and other relevant policies. 
  • Alert to issues of safeguarding and child protection, ensuring the welfare and safety of Youth Zone members. 
Qualifications 
  • First Aid qualification (or willingness to obtain one). 
  • Relevant qualifications in youth work, customer service, or administration (desirable) 
Additional Skills 
  • Experience in handling cash and basic financial transactions (desirable) 
  • Ability to assist with promotional activities and events. 
  • Experience in working within a performance framework (desirable) 
Interpersonal Skills 
  • Ability to build positive relationships with young people, parents, staff, and external partners. 
  • Strong team player with the ability to support colleagues and contribute to a positive working environment. 
Benefits

15 hours per week
Access to amazing facilities including a fully equipped gym
Access to Charity workers discount scheme
33 days holiday including bank holidays and an extra day off on your birthday (pro rata)
Access to free therapy and counselling
Training opportunities and CPD delivered in-house or by partner organisations - including First Aid, Safeguarding and Health and Safety
Career development opportunities
Subsidised food from our in-house canteen

Notes

Please attach your CV to your application

This vacancy has now been closed