Quality & Internal Communications
Karsons Consulting
Location: London
Type: Full-time
Karsons Consulting is a building services and facilities management consultancy. We are seeking to appoint a Quality & Internal Communications professional to support the quality of our technical deliverables and the consistency of our internal and external communications.
This is a varied role working across operations, engineering, and communications, with a focus on accuracy, organisation, and clarity.
Role Overview
The role supports our Facilities Management and engineering teams in delivering high-quality technical services. It combines quality assurance, administrative coordination, and communications responsibilities, ensuring that outputs are accurate, well-structured, and aligned with internal standards.
This position would suit someone who is comfortable working in a structured, detail-focused environment and who is able to move between technical, administrative, and communications tasks.
Key Responsibilities
Quality & Engineering Team Support
- Format and quality-check technical reports and building audit documentation
- Support the review of statutory compliance documentation (including health & safety, fire services, and water hygiene)
- Take and maintain accurate meeting minutes for internal and client meetings
- Coordinate client correspondence and track follow-ups on outstanding actions
- Maintain and update internal procedures, templates, and contact records
- Support continuous improvement initiatives across the team
- Organise meetings, appointments, and site visits for the engineering team
- Provide general administrative support to management and wider team
Internal Communications & Marketing
- Create and schedule LinkedIn content to reflect company activity and projects
- Work with engineers and project managers to translate technical work into clear, accessible content
- Monitor and report on social media engagement
- Maintain consistency in tone, formatting, and presentation across communications
- Support the preparation of marketing materials and presentations
- Act as the primary user and administrator of the CRM system
Person Specification
- Strong organisational and time management skills
- High attention to detail and accuracy
- Clear and concise writing and editing ability
- Proficiency in Microsoft Office (including Excel and Outlook)
- Ability to work across multiple tasks and teams
- A practical, proactive approach with a willingness to learn
- Experience in administration, internal communications, or marketing
- Familiarity with LinkedIn and social media platforms
- Experience using CRM systems
- Experience using AI tools (e.g. Copilot)
- Understanding of building services or engineering terminology is desirable but not essential.
Qualifications
- Minimum high school education
- Further qualifications in communications, marketing, or administration are advantageous