Quality and Development Manager
Salary £ 43,179
Kingston upon Thames
Vacancy listed 26/08/2025
Application deadline 13/10/2025
Details
What is the opportunity

Balance is seeking a persuasive and positive role model to work with its leadership team and trustees to shape our quality and commercial development. The Quality and Development Manager will occupy a key role in supporting our growth, sustaining our quality standards and growing commercial and income generating activity.

This post is also regarded as development opportunity for a candidate looking to be part of the charity's long term succession strategy for middle and senior managers.

The strengths we are looking for

  • You are someone who shares and can mobilise the charity's values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition, and Sustainability.
  • You are someone who see's the person and their strengths first rather than their challenges
  • You are someone who is creative, loves problem solving and brings empathy to their work
  • You are someone who loves to promote a sense of can do and positivity even when the going get touch

Main purpose of the role

The principle purpose of the post to deliver the following:

  • To identify and build operational and development partnerships that support and drive the charity’s sustainable development
  • To work with CEO and Service Managers to identify and lead commercial and socially entrepreneurial initiatives that support our financial sustainability.
  • To build quality assurance and governance that delivers accountable and professional delivery of services for those who use, purchase and supply them.
  • To identify learning and skills development in partnership with our leadership teams and charity directors that increases the independence, confidence and professional ability of our staff and volunteers.

For a full description of the role and its strengths and values profile see the attached documents below

Benefits

A commitment to training and professional development to support internal progression in and beyond the charity.
Inclusion in and 3% employers contribution to the charity's pension scheme.
Generous annual leave allowance of 25 days a year plus bank holidays and an additional day off for your birthday.
Access to a range of discount schemes including Blue Light Card.
Access to the charity's employee assistance programme.
Access to travel card loan, and bike to work scheme.

Notes

To Apply

Please ensure that you submit both a current CV and supporting statement that addresses the strengths and values set out in the person specification.

We are an inclusive employer

This charity welcomes applications from backgrounds and communities that are widely representive of the SW London communities in which it works.

Attached documents
Title File
Job Description 250822_Quality_and_Development_Manager_Job_Description.pdf
Strengths Profile - Quality and Development Manager 250818_Values_-_Strength_Profile_Quality_and_Development_Manager_.pptx
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