Keyline Care is a young and dynamic Supported Living provider currently operating across Nottinghamshire and Leicestershire, with new services being developed in the South Yorkshire area. We specialise in providing bespoke supported living services for some of the most vulnerable and complex individuals, including those with learning disabilities, autism, mental health diagnoses, and complex behavioural needs. 

We are currently rated overall GOOD with the Care Quality Commission (April 2022)

Due to the company’s continuing growth, we have a rare and exciting opportunity for an experienced, dedicated, and passionate Operations Manager, who will also be the CQC Registered Manager. This is a key leadership position, overseeing the delivery of high-quality, innovative supported living services that meet the specific needs of each individual we support, whist also fostering a positive working environment for our staff teams. You will play a key role in the development of 2 single occupancy supported living services and support further growth across South Yorkshire.

This is a fantastic opportunity for a motivated and ambitious leader to take the next step in their career and make a real difference to peoples lives while contributing to the growth of an exciting, forward-thinking organisation.

·        40-hour Full-Time Contract

·        Health and Wellbeing Programme

·        Personal development and progression opportunities

·        28 days annual leave (including bank holidays)

·        Direct involvement in shaping new services and influencing company growth

·        Support from a collaborative Senior Leadership Team

·        Level 5 Diploma in Leadership & Management for Adult Care (or equivalent) – or willingness to work towards this qualification.

·        Proven and demonstrable experience in a multi-site managerial role, preferably within Supported Living services for adults with learning disabilities and/or mental health diagnoses.

·        Previous experience as a CQC Registered Manager (desirable but not essential)

·        Strong understanding of the CQC Fundamental Standard and the new Single Assessment framework (SAF)

·        Excellent leadership skills with the ability to manage and support teams.

·        Strong understanding of REACH Standards

·        Strong communication, organisational and problem-solving skills.

·        A passion and drive and make a difference

·        A team player with a proactive, person-centred approach.

·        Must be 18 or over

·        Must have the right to work in the UK

·        Must be able to speak and understand English to a good standard for effective communication, record-keeping and safeguarding the wellbeing of those you will be supporting.

·        A full Enhanced DBS Check will be required for the successful candidates

·        Oversee and monitor the delivery of person-centred support across services.

·        Ensure the health and safety of the individuals we support and staff teams.

·        Ensure that the actions of all staff providing direct support maintain the wellbeing of individuals, in line with external regulations and internal policies & procedures.

·        Lead, coach, and support Service Managers, ensuring effective recruitment, supervision, and performance management.

·        Manage budgets and ensure effective deployment of staff in line with commissioned hours. 

·        Use IT systems to effectively manage and analyse staff teams, incidents, quality assurance, training and occupancy.

·        Work collaboratively with external agencies to promote the work of the company and increase referrals and placements, in conjunction with the Head of Operations and the Business Development function.

·        Develop and support the professional development of staff through effective induction and training. 

·        Maintain strong communication with families and professionals.

·        Ensure all safeguarding processes are followed and reported accordingly and regulatory notifications are made.

·        Complete audits, analyse trends, and embed lessons learned to drive continuous improvement.

Keyline Care Supported Living is committed to ensuring that individuals who use our services receive great enabling support from a team of highly trained and engaged staff in environments that are homely and comfortable. 

At Keyline Care, we are like family, our team is small and friendly, with over 110 years of combined experience in social care and a passion for providing care that works for every individual. We know that care isn’t ‘one size fits all’ and that’s why we work to create and maintain fantastic relationships with our services users, founded on trust and respect.

Independence, Wellbeing and Potential is at the core of everything we do, we keep our values close to heart. 

Learn more about us and our team on our website: About | Keyline Care

Keyline Care is committed to safeguarding and promoting the welfare of the people we support. We expect all staff to share this commitment and to always act in the best interest of the individuals we support.  

Employment is subject to an Enhanced DBS Check and satisfactory references in line with safer recruitment guidelines.