The Operations Assistant Manager will play a critical role in supporting the firm’s operational infrastructure. This role involves ensuring the smooth execution of business-as-usual (BAU) activities, leading and contributing to strategic projects, and supporting key functions such as IT, information security, and data protection.

·         Project Management
Lead and contribute to the delivery of multiple concurrent projects. Responsible for overseeing timelines, coordinating stakeholders, and ensuring objectives are met effectively.

 

·         Information Technology
Act as the primary liaison with the outsourced IT provider for all BAU operations (excluding helpdesk tasks which will be managed our Operations Analyst; however oversight and cover will be required). 

 

 

 

·         Information Security
Collaborate with the Operations management team and vCISO to implement and maintain the firm’s information security strategy. Contribute to the development and oversight of security policies and practices, including compliance with relevant certifications.

 

·         Data Protection
Assist the in-house Data Protection Representative (DPR) in managing and maintaining data protection compliance, policies, and procedures, with a focus on ensuring data integrity.

 

·         Policy and Procedure Development
Review, develop, and update operational policies and procedures in line with regulatory requirements, internal governance standards, and strategic business needs.

 

·         General Operational Support
Provide general office and operational support alongside the Operations team to ensure efficient day-to-day operations of the business.

 

·         Reporting
Prepare and manage operational reporting and management information, including quarterly reporting to the Board and other senior stakeholders.

 

 

·         Proven problem-solving capabilities with a proactive and analytical mindset.

 

·         Self-motivated and capable of managing workloads independently while effectively prioritising tasks.

 

·         Excellent communication and interpersonal skills, with the ability to collaborate across all levels of the organisation.

 

·         Highly organised and adaptable to changing priorities and environments.

 

·         Comfortable managing multiple stakeholders and balancing competing demands.

 

·         Relevant experience in an operations or consulting role within the Financial Services industry. We don’t have a minimum requirement; we care more about what you can do than how long you’ve done it. 

 

·         Proficiency in key systems such as Acumen, Microsoft 365, Investran, and document management platforms is an advantage, but not a requirement. However, you will be expected to be able to pick up new systems quickly.

 

·         A good understanding of, and ability to interpret, GFSC requirements, Guernsey laws and regulations, including anti-money laundering, information security and data protection.

 

·         Experience in people and wider team management.