Job Title: Operations & Admin Assistant

Location: Working in the Devonport Creative Cluster

Hours: Part-time, hours to be confirmed, to be worked flexibly including evenings & weekends to suit the needs of the business/team

Salary: Pro rata £25,500 - £28,000 depending on experience

Real Ideas Group works to solve problems and create opportunities that regenerate communities and support individuals to progress and flourish. We do this through four teams, each with a distinct focus. Pathways, delivering employability support; Liskeard Library, a library and cultural hub; Nature and Neighbourhoods, our consultancy service; and the Devonport Creative Cluster, growing the createch sector, creative careers, businesses and opportunities.

The Operations & Admin Assistant provides reception, bookings, administration, and communications support across public programmes. You will be the welcoming face of the cluster, manage booking systems, and support smooth coordination across education, dome, and events activities.

• Greet visitors online, via phone calls and face to face, providing information and signposting to programmes, answering general enquiries and emails, handling visitor queries and directing to appropriate staff, and maintaining welcoming and professional relationships at all times.

• Support visitor accessibility and inclusion, ensuring all visitors feel welcome and can access cluster programmes and facilities.

• Manage booking systems for dome, meeting rooms and event spaces, coordinate booking requests to avoid diary conflicts, and process bookings for schools' programme, public dome and room hire.

• Maintain master cluster calendar/diary, send booking confirmations, reminders and follow-ups, and support Dome & Events Manager with event logistics and coordination.

• Provide general administrative support for public programmes team including data entry and database management for CRM, booking systems and mailing lists, filing, correspondence and document management.

• Support Education & Community Coordinator with schools’ bookings and registration admin, support Dome & Events Manager with event planning admin, and coordinate with Marketing Manager on mailing list management.

• Process invoices and purchase orders for public programmes team, track income from bookings, events and public dome, manage basic financial record-keeping, reporting and petty cash.

• Support Marketing Manager with social media scheduling and content, update website with events and programme information, create basic promotional materials using templates, distribute e-newsletters, and support photography and documentation of events and programmes.

• To represent Real Ideas well, understanding and talking coherently about Real Ideas products and programmes to provide more value for customers and members.

• To adhere to and uphold Real Ideas' social purpose, strategic aims, and policies.

• To contribute to a culture of inclusion and equality and demonstrate a commitment to removing all forms of discrimination.

• To act with integrity and always maintain the highest professional standards.

• To strive to meet individual and collective targets.

• To maintain the level of qualifications/personal and professional development and competence required to carry out this role and notify the company immediately of any circumstance that affects this.

• To proactively and effectively use all Real Ideas reporting and other systems.

• A flexible approach is required for the role. Additional, reasonable duties commensurate with the role and as agreed in advance from time to time.

This job description is not necessarily an exhaustive list of duties and is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.

Working at Real Ideas is exhilarating, but it can also be challenging; we're not a typical organisation and by design we don't fit into traditional business structures or strict 9 to 5 working hours.

There's nothing typical about the people who work at Real Ideas. With experience in many different industries and cultures the one thing we all have in common is a passion to make a positive difference in the world.

Principally we're looking for people who embrace our vision and values, and who want to join us on this journey. Whilst your technical skills and abilities are important, being on board with our vision is crucial.

You'll need to be dedicated, tenacious and enjoy the challenges of working as part of multi-disciplined team. At Real Ideas collaboration is key, so you'll need to be a great team player, up for working with a wide range of people from colleagues and partners to members and suppliers.

We're interested in finding people who are proactive, hungry for opportunities to be responsible and accountable, and who can ride the waves of change with the wind in their hair and a smile on their face.

And because we always strive to be the best we can be, you'll be happy to challenge and be challenged.

If this sounds like you, then read on…

We use the following criteria to assess your suitability for the role. Please note that requirements at the application stage represent the minimum requirements for shortlisting purposes.

Adaptability: Looking at your ability to adapt to change Interview

Culture Fit: Do you share our beliefs/values and bring about diversity within Real Ideas? Interview

Collaboration: Can you collaborate effectively and work well with others? Interview

Customer Focus: Do you demonstrate excellent customer service and a welcoming manner? Interview

Are you able to decide which task needs to be tackled immediately and which ones can wait – someone who can manage their time and prioritise effectively.

Digital Technology: Do you have a commitment to adopting and using digital technology effectively to help solve problems and add value to the work of Real Ideas? Interview

Experience: Experience in reception, administration, or customer service roles. Experience managing bookings, diaries, or scheduling systems. Experience with administrative tasks including data entry, filing, and correspondence. Experience working in education, cultural, events, or community settings (desirable). Application/ interview

Knowledge: Knowledge of administrative systems and office procedures. Understanding of booking systems and calendar management. Knowledge of customer service best practices. Basic understanding of financial administration including invoicing and record-keeping. Understanding of accessibility and inclusive practice for diverse visitors. Application/ interview

Skills: Excellent interpersonal and communication skills with welcoming manner. Strong organisational skills with attention to detail. IT skills including Microsoft Office, email, and database management. Ability to manage multiple tasks and prioritise effectively. Problem-solving skills and ability to work independently. Ability to work collaboratively as part of a team. Application/ interview

Other: Willingness to work flexibly including evenings and weekends as required by the role. Strong commitment to diversity, equity & inclusion with a good knowledge and understanding of how Application/ interview discrimination works and wants to work in an environment that challenges this. Alignment with Real Ideas' social purpose