·       Responsible for placement therapists’ online IAPTus and client discharge training and support, working within a team.

·       Accountable for placement therapists, supporting and nurturing their development through placement for all IAPTus queries and recovery outcomes.

·       Responsible for mentoring placement therapists to meet their admin KPIs.

·       Responsible for reporting any concerns/issues about a placement therapist to your line manager.

·       Responsible for any client complaints and reporting to your line manager, making joint decisions to keep in line with TAC’s complaints policy and procedure.

·       Responsible for covering other team leaders’ duties during absences/holidays.

·       Responsible for attending line management meetings on MS Teams’ on a monthly basis as advised.

·       Close liaison with NHS Admin departments and answering queries in a timely manner.

·       Supporting placement therapists with any client risk letters or SPA referral.

·       Responsible for coordination and management of interpreter bookings for therapists.

·       Responsible for NHS liaison in respect to room bookings.

Administration

·       Responsible for updating the IAPTus training manual on a monthly basis.

·       Responsible for IAPTus logins, and supervisor set-up on IAPTus.

·       Responsible for auditing and reporting placement therapists’ diaries management to ensure therapists are managing their diaries and following protocols correctly.

·       Supporting therapists as appropriate for client discharge or referral procedures.

·       Responsible for checking and reporting available slots, liaising with NHS Admin and your line manager.

·       Responsible for updating the Team Leaders hand book on a monthly basis.

·       Responsible for a monthly placement therapist’s non-recovery audit and diary audit; submitting in time to your line manager.

·       Responsible for any client re-allocation working within the team.

·       Accountable for placement therapists’ feedback for end of term or placement reports.

·       Responsible for responding to your emails professionally and in a timely manner during your working hours.

Clinical Work

·       Responsible for working with a case load of 3 x clients per week (all risk) and updating your clinical records onto IAPTus.

·       Responsible for attending in house monthly supervision for your client work.

QUALIFICATION AND SKILLS:

·       Qualified and accredited counsellor, counselling psychologist and/or psychotherapists (UKCP, BACP or BPS) or working towards accreditation

·       Experience of working with IAPTus, and/or within an equivalent organisation.

·       Experience of working within the counselling/therapy field.

·       Ability to work under pressure and good time management.

·       Excellent organisation skills, prioritisation skills, ability to multitask and attention to detail.

·       Excellent communication and interpersonal skills.

·       An excellent logical thinker.

·       Professionalism and a collaborative approach to working.

·       Ability to work effectively with colleagues from other disciplines.

·       High proficiency in Excel, Word, email and knowledge of using databases, including CRM and Microsoft 365. This is essential.

·       Excellent organisation skills, ability to multitask and excellent attention to detail.

·       Excellent writing skills.