Job Description

Job Title Matchday Hospitality Host
Department Commercial
Reports to Commercial Manager
Location Cambridge United Football Club
Salary Competitive
Hours Part time, match days
Role Summary
Working in the reception area of our hospitality suites, welcoming guests on matchday. You will be the first point of contact, responsible for ensuring stellar first impressions and providing an outstanding service to make each match day a unique and memorable experience.
Key Job Outcomes
• Ensure all hospitality areas are set up before stadium opens
• Welcome all corporate guests and Club Directors to the hospitality lounges
• Prepare and distribute hospitality lanyards
• Problem solving
• Working closely with the catering team to communicate any dietary requirements
• Escorting guests to stadium seats
• Build rapport and relationships with seasonal hospitality guests to gain feedback on their experience
• Assist with matchday hospitality games, matchday lottery etc
• Provide the best possible service at all times

This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve these outcomes. As a term of your employment you may reasonably be expected to perform duties of a similar or related nature to those outlined in the job description.
Person Specification
Skills, Knowledge, Qualifications & Experience Required Desirable
Experience of delivering excellent customer services
Experience in similar role
Good interpersonal skills
Attitude/Behaviours
Takes responsibility for ensuring a high quality of work
A genuine team player who will support and motivate other members of the team
Personal Qualities
Hardworking and enthusiastic
Friendly, confident, capable of conversing with various demographics
Good attention to detail
Loyal and committed

Application Process
Application Instructions Interested applicants should apply by submitting their CV and Cover Letter
Application Closing Date Monday 11th July
Interview Date(s) Thursday 14th July
Start Date ASAP
Employability Statement Cambridge United FC is committed to promoting equality of opportunity for all staff. We aim to create a supportive and inclusive working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Safeguarding Statement Cambridge United FC is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
For those positions where a criminal record check (DBS) is identified as necessary, this will be carried out in line with other safer recruitment checks.
The post holder will be required to undergo Safeguarding training periodically.
Equality, Diversity & Inclusion
Cambridge United FC is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a supportive and inclusive working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We do not discriminate on the basis of age, race, nationality, ethnic origin, religious or political belief or affiliation, trade union membership, gender, gender reassignment, gender identity, marriage and civil partnership status, pregnancy and maternity, sexual orientation, disability, socio-economic background or any other inappropriate distinction or characteristic covered by the Equality Act 2010.
Please take the time to fill in our Equality and Diversity form when applying.
https://docs.google.com/forms/d/e/1FAIpQLSdamHzihFKiJc55iuafWzaS_D74SpwW-ml7qBS4mdb6eJBKtQ/viewform