Person Specification

• The ability to commit to and work within the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Cornwall
• Previous administrative experience 
• Good interpersonal skills
• Skills in accurate word processing 
• Ability to work as part of a team and monitor and maintain standards 
• Strong written and oral communication skills and experience of preparing correspondence, reports and reviews
• Good numeracy skills
• A confident ability in IT, to also be able to troubleshoot IT problems for others
• Ability to prioritise workload and meet deadlines
•  Strong understanding of confidentiality and data protection principles
• Ability to research, analyse, check and interpret information
• Undertake additional training and development as necessary 

• Understanding of the voluntary and community sector and the challenges and opportunities facing the sector
• An ability to help build a collaborative ‘one-team’ culture whereby staff and volunteers, as far as possible, contribute their skills, experience and time flexibly across our service to meet the needs of our clients and colleagues. Therefore, a flexible approach to working and planning would be desirable.