Implementation Consultant
Salary £ 50K/yr - £55K/yr
Hybrid role with the office based in Brighton, UK
Vacancy listed 15/09/2025
Application deadline 31/12/2025
Details
About the job

Over the past two years, we have been developing an exciting new genAI product called Humara. As the next generation of our successful digital sales assistant, it helps users discover products that truly fit their needs, answers their questions in real time, and guides them through often complex sales processes.

As our Implementation Consultant, you will be managing the onboarding journey for Humara from sales through to successful go live. You will lead the information gathering and scoping process, working with sales/customer success to deeply understand customer requirements and deliver against plans for a successful customer launch. You’ll play a strategic role in shaping how customers adopt our solutions and balancing customer requirements with Humara’s long term product vision.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.


The person we’re looking for

  • A highly driven and strategic thinker who can balance big picture goals with hands-on execution
  • A relationship builder who can engage confidently with both technical teams and senior executives
  • A proactive self-starter who thrives in dynamic environments
  • Someone who enjoys solving problems, collaborating with others, and ensuring long term customer success 
  • Someone to help evolve our customer onboarding model that can be scaled into a repeatable, scalable process


Key Responsibilities

  • Own the full implementation cycle from pre-sales, onboarding through to go live for several of our enterprise customers
  • Partner with sales/customer success during scoping and discovery to understand customer needs and align on implementation scope
  • Be responsible for proactively developing and project managing our customer’s integration approach, plan and timeline
  • Serve as the primary point of contact for the customer throughout the implementation, owning day to day communications and providing expert guidance 
  • Provide technical guidance in partnership with Integration Engineers, supporting troubleshooting when needed.
  • Act as the customer advocate internally, communicating customer needs and sharing insights with product, engineering, and other internal teams to help shape product strategy
  • Manage customer relationships, engaging in business-level and technical conversations at multiple levels of the organisation
  • Transition customers smoothly to customer success for long-term adoption and growth
  • Support the Customer Onboarding Manager in delivering excellent service to our portfolio of customers and contribute to team projects to develop, improve, and scale our processes

Skills & Experience

  • Proven experience as an Implementation Consultant or similar, within a SaaS or technology environment
  • Demonstrated success in consulting with enterprise customers, understanding complex requirements, and crafting scalable solutions
  • Strong ability to manage multiple implementations simultaneously with excellent organisational and project management skills
  • Exceptional verbal and written communication skills, with the ability to engage both technical and non-technical audiences
  • Technical aptitude: comfortable understanding and explaining technical concepts and system integrations
  • Strong customer analytical and problem-solving skills; able to translate customer requirements into product solutions
  • Customer-first mindset with proven success in building strong, trusted customer relationships
  • Strong critical thinking skills, including ability to identify suboptimal internal processes
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