Reports to: Chief Executive Officer / HR Trustee
Location:  Hybrid
Hours of work: 6 hours a week
Contract type: Fixed Contract (52 Weeks)
 Salary / Rate: £27,300 (FTE)
Holiday entitlement: e.g. 20 days FTE + bank holidays, pro-rata
Benefits: Pension eligibility, mileage reimbursement for authorised travel

SEND the Right Message (STRM) is a “by parents, for parents” registered charity.
We aim to improve the lives of families across Southend, Castle Point, Rochford, and Essex where a child or young person (aged 0–25) has, or may have special educational needs and/or disabilities (SEND).
Our vision is for parent carers, children, and young people with SEND to fulfil their potential — enabling families to live happier, healthier, longer lives.
We are a neuro-affirming, family-led organisation guided by our GUIDE Values.

We are committed to maintaining a culture of inclusion, transparency, and trust where safeguarding, equality, and lived experience are at the heart of all we do.

| G – Growth | Championing radical resilience and confidence in families and communities.
| U – Understanding | Listening with kindness, empathy, and compassion.
| I – Integrity | Acting with honesty, authenticity, and transparency — building trust in all we do.
| D – Diversity | Valuing difference, welcoming everyone, and celebrating uniqueness.
| E – Encouragement | Creating safe, nurturing spaces where families feel supported to thrive.

The HR & Wellbeing Administrator ensures the smooth, lawful, and compassionate operation of HR across STRM, working within a small team to maintain accurate staff records, coordinate safer recruitment and training, support wellbeing and appraisals, and promote a positive, healthy culture in line with STRM’s GUIDE Values.

The post holder will uphold STRM’s Safeguarding, Equality, and Inclusion policies, ensuring the welfare of children, young people, and families.

Recruitment
Coordinate end-to-end recruitment in line with STRM’s Safer Recruitment Policy, including adverts, shortlisting, interviews, and offer documentation while completing pre-employment checks (references, DBS, right-to-work), maintaining safer recruitment and training records, and preparing contracts, induction packs, and probation reviews to ensure a smooth onboarding process. 

Prepare contracts, induction packs, and HR documentation for new starters while scheduling and supporting inductions, supervisions, and probation reviews, and delivering and supporting the appraisal process by preparing documentation, tracking completion, and ensuring outcomes are logged for reflection and development. 

HR Records, Compliance, and Policy Management
Maintain accurate, confidential HR and volunteer records in STRM’s HR system and Lamplight CRM, ensuring all HR activities comply with GDPR, safeguarding, and employment requirements.

Employee Relations and Wellbeing
Act as the first point of contact for staff and volunteer wellbeing queries, promoting supportive communication and signposting to internal and external support while maintaining the Workplace Stress Policy and wellbeing check-in records and supporting all documentation required for investigations, grievances, or mediation processes. 

Coordinate mandatory and role-specific training, maintaining an up-to-date training matrix and tracking completion of safeguarding, GDPR, equality, health & safety, and safer recruitment training. 

Track annual leave, absence, and TOIL while supporting benefits administration and general HR queries and preparing HR letters, reports, and summaries for the CEO and Trustees. 

Collaboration and Continuous Improvement 
Work collaboratively with trustees, staff, and volunteers to uphold STRM’s GUIDE values while supporting HR projects and organisational development initiatives, contributing to annual HR reviews, equality reporting, and governance compliance, and undertaking any other duties consistent with the role. 

 

Experience in community or charity settings with knowledge of local SEND/welfare systems and wellbeing/equality frameworks.
 
Training and Development

STRM invests in its people. All staff complete mandatory safeguarding, Data protection and equality training, with access to Learning and reflection sessions for personal growth, reflective practice, and professional development aligned with our GUIDE Values.

STRM – SEND the Right Message Charity is committed to safeguarding and promoting the welfare of children, young people, adults at risk, and families.
Safer recruitment is a vital part of this commitment, and all trustees, staff, and volunteers are expected to share this responsibility and uphold our GUIDE Values in every role.

All appointments are subject to thorough checks, including references, a self-disclosure form, and a relevant DBS check, in line with STRM’s Safeguarding and Safer Recruitment Policies.