HR & Operations Co-ordinator
Salary £ 15 per hour (based on £31,284 FTE annual salary)
Leominster (free on-site parking)
Vacancy listed 30/04/2026
Application deadline 02/05/2026
Details
16 hours per week (0.4 FTE) | £15 per hour (based on £31,284 FTE annual salary)

Marches HR is a growing, independent HR consultancy supporting small businesses and charities, predominantly in and around Herefordshire, with clients across England and Wales. 

We’re looking for an HR & Operations Co-ordinator to join our small, multi-award-winning consultancy. You’ll play a key role in supporting the delivery of our client work and the day-to-day running of the business. This is a great opportunity for someone interested in developing towards an HR Advisor role over time and/or gaining broad exposure to how a small, values-led business operates. 

This is a part-time (16 hours per week), office-based role.  To ensure consistent team cover and responsiveness to clients, the normal working pattern is:

- Monday  12.00pm - 4.45pm
- Wednesday  9.30am - 4.00pm 
- Friday  12.00pm - 4.45pm 

These hours form a key part of how we operate as a small team, so reliability and consistency are important. 

From time to time, there may be opportunities to work additional hours by prior mutual agreement, depending on business need.  

About the role 

Working closely with our Founder and HR Advisor, you’ll provide operational HR and business support across a range of activities, including HR casework administration, investigations, client onboarding, systems, events and general business operations. 

You’ll also act as a key first point of contact for the business, handling incoming and outgoing phone calls and supporting day-to-day client communication. You’ll often be the first impression a client has of our service, so it’s essential you represent Marches HR in a way that reflects our values while ensuring enquiries are handled confidently, accurately and in a timely way. 

You’ll be part of a small core team of 3, where everyone plays a visible and important role in keeping the business running smoothly. While we do work with a trusted team of associates, this role sits firmly within the day-to-day delivery and coordination of the business. 

The role's hands-on and delivery-focused. You’ll take ownership of tasks from start to finish, manage your workload independently, keep track of deadlines and follow-ups, proactively flagging any risks, queries or delays at an early stage. 

You’ll need to balance competing priorities on a daily basis, making sensible decisions about what needs attention first and ensuring urgent, client-related work is progressed promptly. 

You’ll be trusted with sensitive information and play an important part in freeing up team capacity, helping ensure clients receive a professional, responsive and well-organised service. As a consultancy, our clients are paying for our time, expertise and responsiveness, so reliability, follow-through and clear communication are non-negotiable.  

What we’re looking for

This role will suit someone who's highly organised, proactive and detail-focused, with a natural ability to spot what needs doing and take action. Just as importantly, you’ll prioritise effectively, focusing on the right things at the right time rather than simply staying busy or defaulting to lower-priority tasks. 

You’ll take a thoughtful, commercially aware approach to your work, recognising that client-facing and time-sensitive activity takes priority and adjusting your focus accordingly. You’ll take pride in seeing tasks through to completion, maintaining high standards of accuracy and working in a consistent and dependable way. 

You’ll be confident and comfortable communicating over the phone, with a natural ability to put people at ease while maintaining a professional and structured approach. You’ll listen carefully, ask the right questions and ensure information's captured and relayed accurately. 

You’ll communicate clearly and professionally, both internally and with clients, and be confident working within agreed processes and ways of working. You’ll use your judgement to know when to progress independently and when to check or escalate. 

Above all, you’ll bring calm, structure and momentum to the team and enjoy being a trusted pair of hands who others can truly rely on to keep things moving without close supervision. 

Location & travel 

The role is office-based. You'll be working on your own in the office at times, but within a building shared with other businesses. 

Travel will be required to attend occasional events, mainly in and around Herefordshire. For this reasons, applicants must hold a full UK driving licence, with access to their own vehicle.  

How to apply 

To apply, please submit: 

  •  your CV (including any relevant career breaks or gaps) 
  •  a supporting statement (maximum 2 sides of A4) outlining why this role appeals to you and how your skills, experience and knowledge align with the person specification 

Click here for the Role Description

Click here for the Person Specification

Please note: applications that do not include both a CV and a supporting statement will not be considered.


Selection process
 
This is a key role within our business and we want to take the time to find the right fit for both sides. Depending on the number of shortlisted candidates, we may run a 2-stage interview process. Further details will be shared with those candidates in due course.
 

 
Benefits

In addition to salary, we offer a straightforward and people-focused benefits package, including:

• 28 days’ holiday including Bank Holidays (pro rata), with flexibility around when Bank Holiday time is taken

• your birthday off, in addition to your holiday entitlement

• up to 2 paid volunteering days per year, supporting small, local registered charities, CICs or schools

• payment of a relevant professional membership, capped at £350 per year

• access to a healthcare and wellbeing app, including 24/7 virtual GP access, physiotherapy support and counselling sessions

• retail, leisure and lifestyle discounts, plus discounted gym access

• access to CPD to support your ongoing professional development

Notes

We’re proud to have signed the Armed Forces Covenant and are committed to supporting the employment of Service spouses, partners and dependants, recognising the skills, resilience and experience they bring. As part of this commitment, we offer a guaranteed interview to Service spouses, partners and dependants who meet the essential criteria for this role.

This vacancy has now been closed