Hospitality and Operations Officer
Salary £ 26,887
Grow Wilder
Vacancy listed 24/09/2026
Application deadline 14/10/2026
Details
Overall purpose of job

To provide excellent visitor experience through effective operational and administrative support onsite at Grow Wilder, Avon Wildlife Trust’s urban nature reserve. 
 

Main responsibilities
·       Ensure an excellent standard of client experience end-to-end from enquiry to booking completion. 

·       Manage enquiries, bookings and scheduling for venue hire, courses, events and programmes running at Grow Wilder.

·       Coordinate practical arrangements for bookings and events, including room and site set-up, resources, signage and customer support on the day.

·       Support colleagues, freelancers, tutors and external providers to deliver events and courses, including tutor liaison, participant communications, payments and feedback.

·       Support the planning and delivery of key seasonal events at Avon Wildlife Trust.

·       Work with the central Communications team to promote Grow Wilder, market courses, events and commercial activities (including the plant nursery) through web, social media and onsite communications.

·       Support with maintaining accurate financial records for venue hire, events, courses, Wildflower Nursery plant sales and other site activities, including monthly reconciliation of plant sales income.

·       Work closely with the finance team to ensure timely invoicing, maintain records of outstanding invoices and follow up overdue payments where appropriate.

Benefits

• Pension with 5% employer contribution
• Life assurance
• Hybrid working
• Wellbeing support including Employee Assistance Programme
• Employee Discounts and Cycle Scheme
• Wildlife Trusts Diversity networks
• Paid volunteering day
• Training and development
• One free Avon Wildlife Trust run course day per year
• Minimum 33 days of holiday (25 annual leave + bank holidays) pro rata
• The opportunity to make a real and positive difference to nature

Notes

Follow the link to complete the anonymous Equity & Diversity Monitoring form.

Equity and Diversity Monitoring 2026 (Hospitality and Operations Officer) – Fill in form

To apply by post, please send applications marked confidential to HR, Avon Wildlife Trust, 17 Great George Street, Bristol BS1 5QT to arrive by the closing date.

Closing date: 11:59pm Wednesday 14th October 2026

Shortlisted candidates will be invited for an interview on Monday 19th October 2026. We would prefer to meet you in person, but a Teams call can be arranged if necessary.

Leading candidates may then be asked to attend a second interview in person on Thursday 22nd October 2026.

(Please let us know in your application if you are unable to make any of these dates - we may be able to arrange a suitable alternative)

If you would like to discuss this role or have any questions, please email hr@avonwildlifetrust.org.uk and a conversation can be arranged.

For equal opportunities purposes, we are unable to accept only CVs.

#nodegreerequired

No agencies please.

Registered charity 280422

apply