Here4U Volunteer
Salary 0
Sheffield Mind Wellbeing Centre, Sharrow, Sheffield
Vacancy listed 29/05/2026
Application deadline 17/07/2026
Details
Overview

Sheffield Mind is looking for Here 4U Volunteers to support adults in Sheffield who are experiencing social isolation.

Our Here 4U service offers a weekly phone call to people who are socially isolated and need a little bit of help to access services and activities in their community. 

As a Here 4U Volunteer, you will provide a friendly and supportive conversation to adults accessing the service by offering a non‑judgemental chat and a listening ear.

Volunteers do not provide emotional, medical, therapeutic, or crisis support. Instead, you will help create a calm, respectful conversation and, where appropriate, offer information or signposting to other services.

How to apply:

  • Download the application form from our website 
  • Click 'apply' at the bottom of this page 
  • Enter your details 
  • Upload your application form and CV 
(Please have your CV and application form ready to upload. If the session expires, you will not be able to complete the upload. ) 

Key Responsibilities

Offer individuals a weekly 30-minute phone call, for a maximum of 12 weeks. 
  • Provide information over the phone regarding Sheffield Mind / other organization's services and activities.
  • Create notes using our client database
  • Provide friendly, non-judgemental conversations over the telephone 
  • Listen attentively and communicate clearly and respectfully 
  • Maintain clear boundaries around the role and service remit 
  • Offer basic information and signposting when appropriate 
  • Follow all of Sheffield Mind’s policies and procedures
  • Escalate any concerns to senior staff when needed 
 

Person specification
 
  • Good communication skills, in person, over the phone, and in writing – Essential 
  • Understanding data protection, GDPR and the need for confidentiality when dealing with client records – Essential 
  • Ability to work independently, maintaining accuracy and good attention to detail – Essential 
  • Good IT skills, including Microsoft Office, Internet and email – Essential 
  • Understands and respect’s role boundaries – Essential
  • Is reliable and can committed to volunteering weekly – Essential 
  • Can demonstrate active listening skills – Desirable 
 
Other duties
 
·  Work to Sheffield Mind policies and procedures.
·  Actively promote and ensure good equal opportunities practice and work in an anti-oppressive manner.
·  Maintain confidentiality in accordance with Sheffield Mind policies.
Benefits

Sheffield Mind is committed to investing in and developing our volunteers. The successful candidates will receive:
• Sheffield Mind’s core training for new volunteers.
• Ongoing support from one of the managers, together with day-to-day support provided by Sheffield Mind colleagues.
• Out of pocket expenses (travel) in line with our Expenses Policy.
• Skills development and the opportunity to build your CV.

Notes

If your application meets the needs of Sheffield Mind you will be invited to an interview.

Thank you for your interest and we hope to hear from you soon.

apply