Location:          Progress House, Eaglescliffe, Stockton-on-Tees 

Contract:         Permanent

Hours:               Average 40 hours per week

Shift Pattern: 12-hour shifts including weekends and bank holidays (with potential night shifts)

Salary:              £33,500 p.a. (includes unsociable hours allowance)

About GNAAS

The Great North Air Ambulance Service (GNAAS) is a charity-funded Helicopter Emergency Medical Service (HEMS) and an independent CQC-registered healthcare provider. Working in partnership with NHS 999 ambulance services and the Northern Trauma Network, we deliver lifesaving pre-hospital critical care across the Northeast and Northwest of England, North Yorkshire, North Lancashire, the Isle of Man and beyond.  

Our values underpin everything we do: We are Caring, we are Courageous. and we are Committed. 

By joining GNAAS, you’ll be part of a passionate, dedicated charity making a real difference to lives across the Northeast, North Yorkshire and Cumbria. This role offers the opportunity to work at the forefront of emergency care coordination while supporting a service that saves lives every day.

Great North Air Ambulance Service (GNAAS) is seeking a highly motivated HEMS Dispatcher / Operations Support Officer to join our Operations team.

This is a critical role at the heart of our lifesaving service. As a HEMS Dispatcher, you will be responsible for the effective deployment and coordination of our aircraft and enhanced care teams, ensuring the right resources reach the right patients at the right time.

You will work closely with ambulance services, aircrew, clinicians and external emergency agencies, managing complex and time-critical incidents in a fast-paced control room environment.

To meet the challenges of the role, applicants must have previous experience of working in an pressurised environment, ideally in an emergency services control room and be highly organised with excellent prioritisation ability.  Excellent communication skills and the ability to remain calm under pressure are essential as is the ability to work 12-hour shifts, including weekends and bank holidays.

Ideally you will have experience in an ambulance or HEMS control centre, an understanding of the pre-hospital emergency care system and the ability to use EMS software, CAD systems and radios.

Should you have any questions you wish to ask about the job description or role in advance of your application, please contact Stuart Thompson – Head of Quality, Compliance and Safety (Stuart.Thompson@gnaas.co.uk).   

Closing Date for Applications:  Sunday 22nd February 2026 (Midnight)