Helpdesk Assistant
Salary £ 12.21 per hour
Roehampton Students' Union
Vacancy listed 19/12/2025
Application deadline 18/01/2026
Details
As the first point of contact at the Students’ Union, our Helpdesk team are central to delivering a warm welcome to the organisation, driving our administrative function, and providing triage services for our Advice Centre. 

  • Job Title: Helpdesk Assistant
  • Team: Commercial & Central
  • Responsible to: Head of Commercial Operations (Deputy Chief Executive)
  • Contract Type: Zero hours (in accordance with the needs of the organisation and the individual staff member).
  • Hours of Work: Up to 20 hours per week during term time (between Monday to Friday 7:30 – 17:00). Hours are also available outside of term time. Occasional requirement for work on weekends and evenings depending on the business requirements.
  • Hourly Rate of Pay: £12.21 (excluding holiday pay), £13.68 (including holiday pay).
  • Application Deadline:  Sunday 18 Jan 23:59
  • Interviews: Week commencing 28 Jan 2026

Individual Responsibilities

  • Meeting and greeting students, staff, and visitors to the Students’ Union, ensuring they receive a warm welcome. 
  • To always portray a friendly, professional, and courteous manner. 
  • Respond to enquiries received through various RSU communication channels including face to face, email, telephone, and social media. 
  • Providing a triaging service, administrative support and data entry for the RSU advice service. 
  • Provide administrative support for the organisation including but not limited to, room booking, stationery ordering, and managing student group storage. 
  • Responsible for the upkeep and cleanliness of the reception area. 
  • Assist individual students and student groups with purchase enquiries relating to events tickets, student group memberships and merchandise orders. 
  • Provide analysis of data and information collected, producing reports which summarise findings. 
  • Arrange collection of daily post and parcel deliveries and the internal redirection of these items. 
  • Carry out duties at the request of the line manager that are consistent with the grading of the post. 

General Responsibilities

  • Comply with relevant equality and diversity policies, promoting a healthy working environment where all individuals are valued. 
  • Comply with relevant health and safety policies, seeking to minimise hazards for others. 
  • Support the development and implementation of sustainability initiatives within the organisation. 
  • Comply with relevant data protection policies, ensuring General Data Protection Regulations are considered when making plans and decisions. 
  • Establish and maintain excellent working relationships with students, volunteers, staff and individuals outside of the Students’ Union (for example the University).  
  • Comply with the Students’ Union’s articles of association and other governing documents, recognising and celebrating the contribution of members to leading our work. 
  • Work as part of a wider team, undertaking any other reasonable duties appropriate for the grade that may be required by the organisation. 
apply