Head of Operations
Salary £ 38,000
Vacancy listed 27/10/2026
Application deadline 11/11/2026
Details
Venue Operations, Visitor Experience and Commercial Enterprise

  • Support the development of business strategies for Visitor Experience, Bar, Food, and Events ensuring maximum income for the charity and an accessible offer for our community
  • Oversee Venue  operations, line managing the Front of House and Venue Manager and ensuring that the Bush provides excellent customer care and high standards of service to all visitors.
  • Work with the Venue and Marketing team to ensure our access provision is appropriate and inclusive
  • Oversee the theatre’s food and drink offer line managing the Café Bar Manager, supporting the realisation of ambitious commercial operations sales targets  
  • Oversee the Event business, line managing the Hires and Events Producer, ensuring maximum profitability and a welcoming visitor experience
  • Oversee and strategise on the programming of a series of events to support bar income
  • Oversee the management of the theatre’s room-booking system and coordination of the booking of spaces for both internal and external needs
  • Act as a keyholder for the theatre.

Building Management and Health and Safety
  • Be responsible for operational management of the building including IT and telephone systems, utility contracts and maintenance contracts
  • Ensure relevant safety and security procedures are in place and operational in consultation with the Venue and Technical teams
  • Oversee regular maintenance of the building and assets are performed including PPMs, PAT testing and relevant risk assessments
  • Manage any ongoing capital projects or maintenance issues delegating to the Front of House and Venue Manager as appropriate 
  • Manage, support, implement and abide by the theatre’s Health and Safety Policy, ensuring that all members of the company are trained in and comply with emergency and safety procedures
  • Ensure safety, environmental sustainability and the needs of our audience are being considered at design stage, attending design and production meetings as needed
  • Oversee risk assessment procedures for productions and events and to sign off the auditorium when required
  • Ensure the correct number of staff are adequately First Aid trained at all times
  • Chair the Health & Safety Committee, ensuring incidents are recorded and relevant remedial actions taken
  • To ensure adequate insurance cover is in place for premises, staff and productions and to liaise with the theatre’s insurers regarding any issues or claims
  • Ensure the highest standards of Child Protection and Safeguarding liaising with the Designated Child Protection Officer on ensuring the Safeguarding policy is up to date and implemented across the organisation
  • Undertake DBS and other background checks as required
  • Actively lead and monitor the Company’s Environmental Sustainability Policy and Action Plan, ensuring all personnel are involved in its implementation and taking responsibility for reporting and certification of the theatre’s environmental performance.
  • Prepare NPO and Julie’s Bicycle Environmental sustainability reporting as required by the Executive director, supporting other teams to gather relevant data

General
  • Keep up to date with relevant legislation, compliance requirements and updates in building management and people practice
  • Attend weekly operations meetings
  • Attend read-throughs, sharings, preview, press and supporters’ nights and other Bush Theatre events as required
  • Attend regular Company meetings
  • Actively develop and implement green policies and practices for the department
  • Adhere to, and actively contribute to, Bush Theatre policies, including Equalities (diversity, access, and equal opportunities), Environmental and Health & Safety
  • To maximise income and minimise expenditure wherever possible, without jeopardising the quality of the work or the reputation of the Bush Theatre.
  • To act always in the best interest of the Bush Theatre
  • Any other duties as reasonably required.
Benefits

Interest-free season ticket loan (after probation) for employees.
Cycle to work scheme for employees.
Complimentary tickets to all Bush productions subject to availability.
Enhanced holiday and additional holiday for length of service.
Birthday holiday.
Enhanced Maternity, Adoption and Shared Parental Leave policies.
20% discount on food and drink at the Library Cafe Bar.
Access to a confidential counselling service.

apply