Wrexham Tennis and Padel Centre, a charitable organisation, is the largest indoor tennis facility in Wales, and one of the largest in Great Britain. With 12 indoor and outdoor tennis courts, 3 covered padel courts, and several pickleball courts, our charity provides tennis, padel and pickleball opportunities for individuals across North Wales and beyond. 

We are seeking to appoint an experienced General to take on a pivotal leadership position, responsible for overseeing the strategic and operational direction of the Centre, ensuring its continued growth, sustainability, and community impact.

The successful candidate will bring substantial senior management experience within a comparable sports or leisure environment, with a proven track record of delivering strategic objectives, managing complex operations, and leading high-performing teams. This is an outstanding opportunity to shape the future of a vibrant and ambitious organisation, committed to providing inclusive access to tennis, padel, and pickleball across all levels of the community.

As the senior leader of the Wrexham Tennis and Padel Centre the General Manager holds ultimate responsibility for all Centre operations, programmes and staff performance.  This includes direct line management of the Centre’s senior manager, including the Operations Manager and Programme Manager.  The General Manager is the first point of call between the Operational team and the Board of Trustees. 

The General Manager will be accountable for the strategic and operational leadership of Wrexham Tennis and Padel Centre. Key responsibilities will include:

·       Develop and implement the Centre’s long-term strategic plan in collaboration with the Board of Trustees, ensuring alignment with the charity’s mission and values

·       Lead the Centre’s business planning process, setting clear objectives, KPIs, and performance measures

·       Identify and respond to emerging opportunities and risks in the wider sporting, funding, and policy landscape

·       Promote innovation and continuous improvement across all aspects of the Centre’s delivery

·       Provide high level overview and accountability for the Centre’s daily operations, delegated to the Operations team leads whilst ensuring high standards of facility presentation, safety, and customer experience

·       Lead on all health and safety, safeguarding, and regulatory compliance, ensuring robust policies and procedures are maintained and followed

·       Ensure that robust staffing rotas, systems, and operational workflows are in place to maximise efficiency and service quality and led by delegated managers.

·       Oversee maintenance, capital improvement projects, and facility development planning

·       Take responsibility for financial planning, budget management, forecasting, and reporting

·       Ensure robust financial controls are in place and adhered to, in line with charity governance requirements

·       Monitor income and expenditure across all departments, taking appropriate action to meet financial targets

·       Set and oversee strategic income generation targets through coaching, court bookings, events, sponsorships, and grant funding and ensure delivery by the team

·       Lead, manage, and develop a diverse team of staff, coaches, and volunteers

·       Foster a positive, collaborative, and high-performance working culture

·       Oversee recruitment, induction, training, and performance management processes

·       Ensure appropriate staffing structures are in place to meet operational and strategic needs

·       Provide leadership to the Centre’s senior management team, delegating operational responsibilities while ensuring strategic alignment across all departments

·       Support the Programme Manager to design and deliver high-quality, inclusive programmes in tennis, padel, and pickleball

·       Ensure that activities cater to a wide range of audiences, including juniors, adults, schools, and underrepresented groups

·       Work closely with coaches and partners to ensure programming aligns with development goals and participation target

·       Act as the primary point of contact for external partners, including governing bodies, local authorities, schools, funders, and community organisations

·       Represent the Centre at local, regional, and national forums where appropriate

·       Build and sustain effective relationships that enhance the Centre’s profile and strategic partnerships

·       Oversee our marketing and communications functions to promote our activities and the impact of our work to the community and stakeholders.

·       Serve as the Centre’s lead in all governance matters, advising the Board of Trustees and ensuring that senior management implements strategic and policy decisions effectively.

·       Provide regular reports and recommendations to the Board of Trustees, supporting effective governance and decision-making

·       Ensure that all charitable objectives, policies, and statutory responsibilities are met

·       Maintain accurate records and ensure timely submission of reports to funders, regulators, and stakeholders as required

Person Specification  - Knowledge and Experience 

The ideal candidate will possess the following skills and attributes: 

 

As this role will come into contact with children and adults at risk, a satisfactory DBS will be required. 

To apply: To apply for the position of General Manager please uploaded a current and up to date CV, along with a covering letter to the platform. 

Wrexham Tennis and Padel Centre is an equal opportunities organisation and welcomes applications from all interested individuals. 

 

We also ask that you complete our online Diversity monitoring form.

Deadline: All applications are to be received no later than midnight on Friday 24th October 2025.