Person Specification

• The ability to commit to and work within the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Cornwall
• Recent and ongoing experience of financial administration in a Charity or similar organisation, with experience of meeting deadlines and setting priorities.
• Experience of using QuickBooks or similar accounting package and Microsoft Excel spreadsheets.
• Strong communication skills both orally and in writing.
• Ability to use IT packages including Microsoft Excel and Word or similar and the ability to use email and maintain an electronic diary.  
• Strong understanding of confidentiality and data protection principles
• Proven ability to prioritise effectively, to multi-task and cope well under pressure.
• Proven ability to communicate effectively verbally and in writing and use IT systems for the provision of advice services.
• Self-reliant and able to problem solve independently.
• Ability to work as part of a team.
• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
• Commitment to reflective performance and continuing professional development.

• Strong Excel skills.
• Strong Analytical skills and an ability to input and interpret complex data using IT systems.
• Partly or fully completed Accountancy qualification such as AAT.
• An ability to help build a collaborative ‘one-team’ culture whereby staff and volunteers, as far as possible, contribute their skills, experience and time flexibly across our service to meet the needs of our clients and colleagues. Therefore, a flexible approach to working and planning would be desirable.