Person specification

• The ability to commit to and work within the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Cornwall
• Recognised qualification in Accountancy (minimum of full AAT qualification). 
• Recent and ongoing experience of providing a full financial management service in a Charity or similar organisation, with experience of meeting deadlines and setting priorities..
• Experience of using QuickBooks or similar accounting package and Microsoft Excel spreadsheets.
• Experience of development and maintenance of accounting processes.
• Recent and ongoing experience of drafting management information, and meaningful reporting of variances to Treasurer and Trustee Board.
• Recent and ongoing experience of budgeting, particularly project-by-project and contributing to the budgeting processes across the organisation.
• Strong analytical skills and an ability to input and interpret complex data using IT systems.
• Strong communication skills both orally and in writing.
• Ability to use IT packages including Microsoft Word (Word, Excel, PowerPoint) or similar, planning or database packages and the ability to use email and maintain an electronic diary.  
• Strong understanding of confidentiality and data protection principles
• Proven ability to prioritise effectively, to multi-task and cope well under pressure.
• Proven ability to communicate effectively verbally and in writing and use IT systems for the provision of advice services.
• Self-reliant and able to problem solve independently.
• Ability to work as part of a team.
• Proven ability to train and manage people including the ability to recruit, develop and motivate personnel.
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
• Commitment to reflective performance and continuing professional development.

• Strong Excel skills to enable analytics and forecasting. 
• An ability to help build a collaborative ‘one-team’ culture whereby staff and volunteers, as far as possible, contribute their skills, experience and time flexibly across our service to meet the needs of our clients and colleagues. Therefore, a flexible approach to working and planning would be desirable.