ImpactReady is the specialist social impact division of S3 Solutions. We combine a secure online platform with expert evaluation consultancy to help organisations across the public, voluntary, and private sectors capture and communicate the difference they make.

The Evaluation Support Officer is a varied and rewarding role, providing essential support to our consultancy team and clients. We’re looking for someone with strong organisational skills, excellent attention to detail, and the confidence to interact with clients and stakeholders in a professional manner.

This role may particularly suit someone with previous customer-facing experience who is seeking to return to work and values a supportive environment with flexible working options.

Roles and Responsibilities

Support the delivery of evaluation consultancy contracts by:

·       Preparing, formatting, and proofreading reports, PowerPoints, and supporting documents in line with company templates and branding.

·       Designing and administering surveys and feedback tools, collating and preparing data for analysis.

·       Transcribing interviews and focus groups accurately and efficiently.

·       Assisting with qualitative and quantitative data analysis to inform evaluation findings.

·       Coordinating consultation activities including scheduling, invitations, and logistics.

·       Undertaking desk research to inform consultancy contracts, including reviewing relevant literature, policy, and strategy documents.

·       Supporting consultants with data entry and reporting tasks linked to the ImpactReady software product.

·       Maintaining project files, records, and systems in line with company policies and processes.

·       Providing high-quality administrative and operational support to ensure effective delivery of all consultancy services.

·       Acting as an ambassador for the ImpactReady division both internally and externally, upholding company values and ethos.

·       Communicating with clients professionally via email, telephone and online, maintaining positive client relationships. 

 

Qualifications and Experience

Essential:

·       Strong administrative and organisational skills.

·       Highly proficient in Microsoft Office (Word, PowerPoint, Excel) and online survey tools.

·       Excellent attention to detail and accuracy.

Desirable:

·       BSc Hons in a relevant discipline or equivalent experience.

·       Experience with transcription, survey design, or data analysis.

·       Familiarity with the community/voluntary and public sectors.

 

Skills and Abilities

·       Excellent written and verbal communication skills.

·       Ability to manage time effectively, prioritising tasks and meeting deadlines.

·       Strong teamwork and collaboration skills with a willingness to support others.

·       Ability to adapt to different tasks and work flexibly within a small team.

·       Analytical and problem-solving skills, with the ability to handle data in a logical and methodical way.

·       Commitment to continuous learning and professional development.

·       A proactive and positive approach, with pride in delivering high-quality work.