Vacancy at Bush Theatre
Duty Manager 0 Hours
Salary
£ 14.25
Vacancy listed
22/12/2025
Application deadline
12/01/2026
Details
Duties
- To open or close the building in accordance with the set procedure, as required.
- To carry out a full fire safety check of the entire building at the start of each shift and immediately action any areas of concern.
- Working with the Front of House Manager to ensure the building complies with all health and safety and licensing polices.
- To undertake and record all regular compliance checks as per the DM daily record chart.
- To take a lead role in the managing of incidents and emergencies whilst on duty.
- To ensure the public areas, foyer, auditorium and toilets are presentable and welcoming at all times.
- To undertake the cashing up of all front of house floats as well as allocating and recording petty cash for café bar consumables.
- To complete daily banking at the bank and change orders where appropriate.
- To accurately record front of house staff attendance.
- To ensure all front of house print, displays and merchandise are tidy and well stocked at all times.
- To support Heads of Departments in delivering outstanding customer service.
- To confidently supervise all Front of House staff on a day to day basis, including managing breaks and motivating staff.
- To deputise for the Front of House Manager in their absence ensuring the venue is safe and secure at all times. This includes being a key holder and being responsible for the security of the building when opening and locking up.
Performances
- To confidently disseminate the current show fire evacuation procedure to staff and crew.
- To take responsibility for the calm and efficient evacuation of the entire venue in the event of an emergency if required.
- To actively support Technical and Production teams to ensure all performance spaces are presentable and safe and are maintained pre and post show.
- To actively maintain all public spaces front of house, ensuring a safe and welcoming environment is upheld.
- To liaise with Technical and Production staff to co-ordinate the smooth delivery of every performance.
- To accommodate latecomers and always plan ahead to ensure there is sufficient accessible seating available.
- To supervise and motivate Ushers, ensuring they are helpful and knowledgeable when assisting patrons.
- To allocate pre and post show tasks to Ushers. This will include selling merchandise, handing out exit flyers and freesheets, assisting stage management and checking tickets during an incoming.
Events
- To support the Front of House Manager, Café Bar Manager and Events Manager in the smooth delivery of all internal and external events at the Bush Theatre.
Box Office
- To be fully Box Office trained and responsible for answering telephone calls, responding to emails, processing bookings and dealing with enquiries when covering staff breaks.
- To deputise in the absence of the Box Office Supervisor, supervising staff and encouraging an efficient and professional working environment.
- To support the Box Office Supervisor and Box Office staff in any tasks or events.
Bar Service
- Run service - meeting, greeting and seating in line with the Bush Welcome, providing a warm and friendly community focussed service.
- Ensure table turning is managed in a smooth, calm and friendly fashion.
- Ensure food and drink are being served in good time.
- Ensure food and drink are being produced to a high quality
- Have good knowledge of products on the bar and be able to sell and upsell these
- Respond to regulars’ and community needs and expectations
- Carry out bar hygiene routines as required and requested by Venue supervisors.
- To be trained in food service operations and carry out kitchen duties when required
General
- To always act in the best interest of the Bush Theatre.
- To be welcoming and provide excellent customer care to all visitors to the Bush Theatre in all departments.
- To be knowledgeable of all Bush products.
- Actively keep up to date with the artistic programme.
- Actively develop and implement green policies and practices for the department.
- Adhere to Bush Theatre policies, including Equalities (including diversity, access, equal opportunities); Environmental and Health & Safety.
- To maximise income and minimise expenditure wherever possible without jeopardising the quality of the work or the reputation of the Bush Theatre.
- Any other duties reasonably required